Mental Health Medical Assistant
Full-Time
No salary listed
Mid
Olive Branch, MS, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- Work effectively and collaboratively in a multidisciplinary team to support patient care.
- Maintain composure in elevated-stress environments and professionally handle crisis situations by telephone or in person to determine appropriate next steps in the assessment process.
- Knowledge of behavioral health services, treatments, medications, and mental health scales.
- A minimum of one year of progressively responsible support-services work is preferred.
- Registered or certified Medical Assistant credentials are preferred; applicable ongoing continuing education unit requirements must be met annually.
- Ability to multitask and work in a fast-paced environment.
Responsibilities
- Complete patient assessments, including checking vital signs, blood pressure, pulse, height for children, weight, and temperature.
- Obtain consent for injections or procedures before the visit.
- Complete urinalysis and genetic testing.
- Administer injections under the direction of the supervising provider.
- Obtain laboratory results and ensure they are uploaded to the patient chart and accessible by the provider.
- Complete medical releases for records and prepare records for provider review.
- Assist the provider with requests for disability and work-release paperwork.
- Follow necessary emergency protocols, including contacting 9-1-1, police, or other first responders when required.
- Stay informed and up to date on emergency procedures.
- Execute de-escalation protocols during emergencies.
- Document emergency encounters in the patient chart and have the provider review them.
- Check faxes and distribute referrals and medical-record requests to the appropriate persons.
- Coordinate messages between patients and providers through EClinicalWorks encounters, responding within 24 hours of receipt.
- Schedule new-patient appointments, follow-ups, injections, and Spravato treatments as needed.
- Use systems to coordinate messages, converting tickets to EClinicalWorks encounters and addressing them in that system.
- Respond to prescription requests within 24 hours of receipt.
- Manage prior authorizations, including receiving, completing, and submitting them in a timely manner.
- Coordinate prescription refills, complete required checks, verify pharmacy and patient information, and convey refill messages to the provider.
- Complete phone triage as assigned, document calls, and collaborate with the interdisciplinary team.
- Compile information for patient charts, including scanned record releases, consents for care or treatment, correspondence letters, and legal documents necessary for care.
- Manage sample medications by logging available medications, expiration dates, and drug-representative contact information; keep the sample cabinet locked and dispose of expired medications according to guidelines.
- Complete provider requests as necessary.
About the company
One Behavioral delivers straightforward behavioral health care through online or in-person sessions. They offer flexible access, with or without insurance, so patients can get quality, personalized mental health care when they want. How it works: patients schedule appointments—virtual or in-person—and receive individualized treatment plans from clinicians, with options that fit various payment situations. How they differ: they emphasize simple access and comprehensive care without requiring insurance, plus personalized care tailored to each patient. Goal: make reliable behavioral health services easy to access and tailored to individual needs, anytime and anywhere.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Friendswood, Texas
Founded
2019
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Simplify's Take
What believers are saying
- August 2026 website updates show active marketing and operational freshness.
- Broad insurance participation, plus self-pay and subscription plans, widens patient access.
- Practice acquisition messaging targets retiring clinicians, a pipeline for low-friction expansion.
What critics are saying
- Houston-only concentration makes One Behavioral vulnerable to local payer or referral shocks.
- Heavy Medicare and Medicaid acceptance exposes margins to Texas reimbursement pressure immediately.
- Acquisition-led growth creates integration and quality-control risk that can damage the brand quickly.
What makes One Behavioral unique
- Six Greater Houston locations and 45+ board-certified providers create dense local coverage.
- Offers psychiatry, therapy, testing, and medication management under one outpatient brand.
- Updated August 2026 acquisition page shows a practice-rollup strategy for succession sellers.
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Benefits
Hybrid Work Options