One Behavioral

Behavioral health care online or in-person

Mental Health Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeOlive Branch, MS, USANo salary listedIn-person

About the Job

Requirements

Work effectively and collaboratively in a multidisciplinary team to support patient care.
Maintain composure in elevated-stress environments and professionally handle crisis situations by telephone or in person to determine appropriate next steps in the assessment process.
Knowledge of behavioral health services, treatments, medications, and mental health scales.
A minimum of one year of progressively responsible support-services work is preferred.
Registered or certified Medical Assistant credentials are preferred; applicable ongoing continuing education unit requirements must be met annually.
Ability to multitask and work in a fast-paced environment.

Responsibilities

Complete patient assessments, including checking vital signs, blood pressure, pulse, height for children, weight, and temperature.
Obtain consent for injections or procedures before the visit.
Complete urinalysis and genetic testing.
Administer injections under the direction of the supervising provider.
Obtain laboratory results and ensure they are uploaded to the patient chart and accessible by the provider.
Complete medical releases for records and prepare records for provider review.
Assist the provider with requests for disability and work-release paperwork.
Follow necessary emergency protocols, including contacting 9-1-1, police, or other first responders when required.
Stay informed and up to date on emergency procedures.
Execute de-escalation protocols during emergencies.
Document emergency encounters in the patient chart and have the provider review them.
Check faxes and distribute referrals and medical-record requests to the appropriate persons.
Coordinate messages between patients and providers through EClinicalWorks encounters, responding within 24 hours of receipt.
Schedule new-patient appointments, follow-ups, injections, and Spravato treatments as needed.
Use systems to coordinate messages, converting tickets to EClinicalWorks encounters and addressing them in that system.
Respond to prescription requests within 24 hours of receipt.
Manage prior authorizations, including receiving, completing, and submitting them in a timely manner.
Coordinate prescription refills, complete required checks, verify pharmacy and patient information, and convey refill messages to the provider.
Complete phone triage as assigned, document calls, and collaborate with the interdisciplinary team.
Compile information for patient charts, including scanned record releases, consents for care or treatment, correspondence letters, and legal documents necessary for care.
Manage sample medications by logging available medications, expiration dates, and drug-representative contact information; keep the sample cabinet locked and dispose of expired medications according to guidelines.
Complete provider requests as necessary.

Job Description:

Patient Assessments and Care:
Complete Patient Assessment including checking patient’s vital signs, blood pressure, pulse, height (for children only), weight and temperature.
Obtain consent for any injections or procedures before the visit.

Treatment, Processes, and Testing Duties

Complete urinalysis and genetic testing
Administer injections under the direction of Supervising Provider
Obtain lab results and ensure they are properly uploaded to patients chart and accessible by the Provider
Complete medical release for records and prepare records to be reviewed by the Provider
Assist Provider in completing request for disability and work release paperwork

Emergency Protocol

Know and follow necessary protocols during emergency situations with patients that may require contacting 9-1-1, Police, or other first responders.
Stay informed and up to date on emergency procedures at all times.
Execute de-escalation protocol in case of emergency.
Document emergency encounters information in patients chart and have Provider review

Care Coordination

Check faxes and distribute to appropriate persons (referrals and medical records request)
Coordinate messages between patients and providers through EClinicalWorks encounters. Patient encounters need to be responded to within 24 hours of receiving messages.
Scheduling patients when necessary, including new patient appointments, follow ups, injections, and Spravato Treatments
Utilize systems to coordinate messages. Tickets should be converted to ECW encounters and addressed in this system.
Prescriptions requests should be responded to within 24 hours of receiving
Prior Authorization management including receiving, completing and submitting prior authorizations in a timely manner.
Coordinate prescription refills and ensure they are due and necessary checks are done before conveying messages to the provider for refills. Ensure correct pharmacy information and patient information is in the chart.
As assigned, complete phone triage, documents calls, and collaborate with the interdisciplinary team.

Clerical Duties

Compile information for patient charts including scanned documents such as record release, consent for care or treatment, letters for correspondence of care, legal documents necessary for care, etc.
Manage sample medications including keeping a log of medications available, expirations dates, and the contact information for drug representatives who provide the samples. Ensure the medication sample cabinet is locked at all times. Dispose of expired medications per set guidelines.
Complete Providers requests as necessary

You should have the following skills:

Work effectively and collaboratively in a multi-disciplinary team to ensure excellent patient experience. Coordinate with other departments for patient care.

Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis situations in the form of telephone calls or in person to determine appropriate next steps in the assessment process.

Knowledge of behavioral health services/treatments, medications and mental health scales.

A minimum of one year of progressively responsible support services work preferred.

Position prefers individuals to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly, if applicable.

Ability to multitask and work in a fast paced environment

About the Company

One Behavioral

Behavioral health care online or in-person

One Behavioral delivers straightforward behavioral health care through online or in-person sessions. They offer flexible access, with or without insurance, so patients can get quality, personalized mental health care when they want. How it works: patients schedule appointments—virtual or in-person—and receive individualized treatment plans from clinicians, with options that fit various payment situations. How they differ: they emphasize simple access and comprehensive care without requiring insurance, plus personalized care tailored to each patient. Goal: make reliable behavioral health services easy to access and tailored to individual needs, anytime and anywhere.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Friendswood, TX
Founded: 2019

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