Retail Store Manager
Posted on 3/1/2023
Raleigh, NC, USA
Experience Level
Desired Skills
Customer Service
  • Customer Engagement: Cultivate an environment of genuine customer connection by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized
  • Retail Experience: challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and display to create a compelling atmosphere for the customer
  • Lead Change & Innovation: lead and support new ideas and initiatives to evolve the retail experience for the customer; drive sales and provide a store experience unique to Tecovas
  • Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
  • Foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational, visual and customer priorities and to facilitate problem-solving
  • Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision
  • 5+ years Retail Store Management experience (Multi-Unit Management experience highly desired)
  • Exceptional leadership, selling, and customer service skills
  • Strong organizational skills and attention to detail
  • Strong merchant skills and a history of delivering financial results
  • Proven record of hiring and developing great talent
  • Experienced in coaching, counseling & conflict resolution
  • Independent, proactive, results-driven work ethic
  • Utmost character, honesty, and transparency
  • High School Diploma required (College Degree preferred)
  • Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
  • Ability to deliver excellent customer service while implementing loss prevention practices
  • Able to lift up to 30lbs regularly
  • Able to regularly perform store maintenance tasks
  • Must have reliable transportation
  • Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed
  • Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths
  • Take responsibility for own development and professional growth; identify and train role replacement in preparation for career progression
  • Develop training plans that build skills and expertise and coach team members by providing timely and specific feedback to create a culture of action and accountability
  • Inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team. Act as a brand ambassador reflective of the company values

201-500 employees

Handmade cowboy boots
Company Overview
Tecovas' mission is to be the most beloved heritage western brand in the world by creating unparalleled products, experiences, and joy for everyone who crosses their path.
  • We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
  • Paid Parental Leave
  • Flexible PTO policy
  • Corporate wellness program
  • Competitive salary
  • Generous employee discounts!
Company Core Values
  • We strive to do what's right
  • It takes each and all of us
  • We are trailblazers
  • Clear is kind
  • Obstacles are opportunities
  • Fun is fun