Data Center Technician - DCC Communities

Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum payment will be provided to eligible candidates who relocate for this position.

Key job responsibilities
-Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
-Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
-Performing on-call duties and participating in scheduled maintenance and change management activities
-Contributing to documentation and process improvement initiatives based on your analysis of operational issues
-Helping to train and onboard new team members

Physical requirements:

-Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
-Working in cramped and/or elevated locations
-Bending, lifting, stretching, and reaching
-Standing and walking for up to 8+ hours a day
-Ascending and descending ladders, stairs, and gangways safely and without limitation
-Work in a noisy environment
-Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements:

-Ability to travel to or commute between data center locations as needed
-Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
-Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
-Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
-Solve problems at their root and step back to understand the broader context
-Maintain service level agreements through the implementation of proactive issue detection and reporting

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Basic Qualifications

- 1+ years of computer/server hardware troubleshooting or related IT experience
- High school or equivalent diploma
- Work a flexible schedule including weekends, nights, and holidays

Preferred Qualifications

- Knowledge of network design, protocols and Layer 1/2 troubleshooting
- Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Experience in a data center or other critical environment
- Experience managing work and priorities through a ticketing system

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.