Laundry Valet

Job Description

Job Purpose: To provide efficient collection, delivery, processing, and handling of guest laundry and hotel linen while maintaining high standards of service, hygiene, quality, and guest satisfaction.

Key Responsibilities

• Collect guest laundry, dry cleaning, and pressing items from guest rooms according to hotel procedures.
• Deliver clean and pressed guest laundry to the correct guest room within the required turnaround time.
• Handle guest garments, uniforms, linen, and other laundry items with care.
• Check laundry bags and guest laundry lists for accuracy before processing.
• Verify the quantity and condition of items collected from guest rooms.
• Report any stains, damages, missing items, or irregularities to the Laundry Supervisor.
• Ensure guest laundry is properly tagged, sorted, and transferred to the appropriate laundry section.
• Follow hotel procedures for express, same-day, and regular laundry services.
• Assist with sorting, folding, packing, and preparing guest laundry for delivery when required.
• Maintain proper identification and tracking of guest laundry throughout the process.
• Ensure guest laundry is returned in accordance with the requested delivery time.
• Handle special garment-care instructions according to guest requirements and laundry procedures.
• Coordinate with Laundry Attendants, Housekeeping, and Front Office regarding guest laundry requirements.
• Maintain cleanliness and organization of laundry collection and delivery areas.
• Keep laundry trolleys, baskets, and equipment clean and in good condition.
• Ensure guest corridors, service areas, and guest rooms are not disturbed during collection and delivery.
• Maintain a professional appearance and courteous attitude when interacting with guests.
• Respond politely to guest questions regarding laundry and dry-cleaning services.
• Escalate guest complaints or service issues promptly to the Laundry Supervisor.
• Follow proper procedures for lost and found items discovered in laundry or guest garments.
• Handle chemicals, laundry bags, and equipment safely according to hotel procedures.
• Follow all hotel health, safety, hygiene, and fire safety standards.
• Use appropriate PPE when required.
• Maintain confidentiality regarding guest information and personal belongings.
• Support inventory control of laundry bags, tags, packaging materials, and other supplies.
• Assist the Laundry Department during high occupancy, VIP arrivals, special events, and peak operational periods.
• Complete assigned duties within the required service standards and turnaround times.
• Maintain effective communication with the Laundry and Housekeeping teams during shift handovers.

Qualifications

Qualifications & Experience

• Previous experience in a hotel laundry, housekeeping, or valet service is preferred.
• Experience in a 4-star or 5-star hotel is an advantage.
• Basic knowledge of guest laundry and garment-handling procedures.
• Good customer service and communication skills.
• Good attention to detail and ability to identify laundry items accurately.
• Physically fit and able to stand and walk for extended periods.
• Ability to handle and transport laundry bags and trolleys safely.
• Ability to work under pressure in a fast-paced hotel environment.
• Flexible to work shifts, weekends, and public holidays.
• Good grooming and personal hygiene standards.
• Positive attitude and willingness to support the team.
• Ability to work effectively in a multicultural hotel environment.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.