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WNS

Global BPM and analytics services provider

Operations Associate

Customer SupportConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • A non-technical graduate degree is required.
  • Freshers or candidates with one or more years of experience in business process outsourcing may apply.
  • Experience in travel, insurance, utilities, or customer support domains is advantageous for candidates with business process outsourcing experience.
  • Basic computer knowledge is required, including Citrix, Active Directory Users and Computers, Windows operating systems, and basic internet and web-based applications.
  • Good or excellent English language proficiency is required.

Responsibilities

  • Handle back-office processes.
  • Provide solutions to customers across travel, insurance, and banking industries in non-voice processes.

Desired Qualifications

  • Experience in business process outsourcing specific to travel, insurance, utilities, or customer support is advantageous.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size
10,001+
Company stage
Acquired
Total funding
$3.3B
Headquarters
Mumbai, India
Founded
1996

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