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Mercier Consultancy Group

Czech Speaking Partner Support Agent - Czech

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent spoken and written Czech is mandatory.
  • Professional proficiency in English is required for collaboration in the international corporate environment.
  • A valid European Union passport or a valid work permit for Greece is required.
  • A background or strong interest in tourism, travel, or hospitality is required.
  • Availability to relocate to Greece is required.

Responsibilities

  • Provide high-quality support to Booking.com partners across the Czech market.
  • Serve as a primary point of contact for tourism industry partners and manage inquiries about property listings and platform tools.
  • Maintain and improve partner relationships to optimize the travel and tourism experience for end users.
  • Resolve complex issues regarding bookings, availability, and content management accurately and professionally.
  • Collaborate with international teams to share insights and improve operational efficiency within the travel sector.
  • Represent the Booking.com brand in accordance with its values of customer-centricity and service excellence.
  • Monitor and analyze partner performance metrics and provide constructive feedback and strategic recommendations.

About the Company

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