Little Words Project

Bracelet brand enabling kindness through words

Key Holder

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeShort Hills, Millburn, NJ, USAIn-person

About the Job

Requirements

At least 2 years of retail or customer service experience.
Strong communication and interpersonal skills for connecting with guests and teammates.
Passion for beading, styling, and capturing in-store content.
Ability to stay composed under pressure and find solutions.
Willingness to work weekends and holidays.
Interest in the company mission and spreading kindness.

Responsibilities

Work alongside the Store Manager and Assistant Store Manager to inspire and motivate the team and support positive guest interactions.
Open and close the store independently.
Host and manage in-store beading appointments, events, and parties.
Find event partners and assist with planning in-store events.
Monitor inventory levels, assist with backstock, and help with visual merchandising.
Help train and develop Sales Associates by sharing best practices for guest connections.
Introduce new products, personalize recommendations, and create positive guest experiences.
Answer guest questions, assist with transactions, and handle in-store issues.
Assist at the bead bar, tie bracelets, and fulfill custom orders.
Support inventory intake, clienteling, and key performance indicator tracking.

We’re looking for a Key Holder to help lead the way at our Short Hills Mall store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do:

Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
Open and close independently, ensuring everything runs smoothly.
Host and manage in-store beading appointments, events, and parties, making every visit special.
Help find partners to do events with, and assist with planning in-store events
Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
Help train and develop Sales Associates, sharing best practices to enhance guest connections.
Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
Assist at the bead bar, tie bracelets, and fulfill custom orders.
From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

2+ years of retail or customer service experience.
Strong communication and interpersonal skills—you love connecting with guests and teammates!
Passion for beading, styling, and even capturing fun content in-store.
You stay cool under pressure and find solutions with a positive attitude.
Ready to jump in, support the team, and help wherever needed.
Able to work weekends and holidays.
You believe in Little Words Project’s mission and are excited to spread kindness every day!

All in-store roles are eligible for monthly commission and quarterly KPI/Sales bonus.

About the Company

Little Words Project

Bracelet brand enabling kindness through words

Little Words Project creates wearable word bracelets equipped with a unique ID tag to foster kindness and connection. The bracelets carry a word meant to inspire the wearer, and the ID tag lets wearers connect with a community and share the meaning behind their word. The core experience works by wearing the bracelet for daily meaning, and then passing it on to someone who needs it more, continuing the cycle of giving. This sets it apart from competitors by emphasizing a tangible act of generosity and a global, trackable community rather than just a product. The company’s goal is to spread kindness through small, everyday acts of passing on a meaningful bracelet.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Caldwell, ID
Founded: 2013

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