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Full-Time

Sales Productivity Manager

Onboarding & Ramp

Confirmed live in the last 24 hours

Braze

Braze

1,001-5,000 employees

Real-time customer engagement platform

Consumer Software
Enterprise Software

Compensation Overview

$76k - $112kAnnually

+ Bonus + Commission + Equity Grants

Senior, Expert

New York, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness, Productivity, or Sales Operations.
  • Subject matter expertise in sales processes, tools, methodologies, and techniques
  • Strong communication, facilitation and influence skills
  • Exceptional relationship management skills with senior stakeholders
  • Strong collaboration and problem-solving skills
  • Confidence when presenting in front of large groups
  • Proven track record of producing and hosting enablement events, leading advanced sales training driving adoption of best practices, and measuring the impact of productivity programs at scale
  • Flexibility and ability to pivot to new demands with a high sense of urgency
  • Demonstrated leadership in delivering results with large-scale, cross-functional teams
  • Experience working with Learning Management Systems and other related systems and processes
  • Ability to conduct analyses, translate results to digestible communications, including messages and presentations
  • Light travel
  • Business fluent English. Additional languages are an advantage.
Responsibilities
  • Schedule and lead live onboarding workshops and certifications for new hires, ensuring the delivery aligns with business needs and expectations.
  • Administer and grade assignments and certification assessments promptly, ensuring consistent standards and providing high-quality feedback.
  • Manage the end-to-end logistics for the onboarding program, including coordination with Subject Matter Experts (SMEs) for specialized content presentations.
  • Coordinate and handle multiple global onboarding cohorts across different time zones, ensuring smooth execution and alignment of content delivery.
  • Maintain and update training materials in both live workshops and within the eLearning platform (Seismic Learning) to ensure accuracy and relevance.
  • Redesign or create new onboarding content in collaboration with SMEs, ensuring materials reflect current business processes, tools, and strategies.
  • Ensure continuous improvement of content to meet evolving business needs.
  • Actively engage with new hires, monitor their progress, and provide follow-up communications to ensure they remain on track and engaged with the program.
  • Provide regular feedback on onboarding program performance to the broader enablement team, identifying opportunities for enhancement and continuous improvement.
  • Keep hiring managers updated on new hires’ progress to ensure they can provide additional support during the onboarding journey.
  • Track onboarding KPIs to measure the effectiveness and impact of the Onboarding Program using both qualitative and quantitative data.
  • Leverage data insights from new hires’ performance and feedback to optimize onboarding experiences.
  • Ensure alignment between the Onboarding Programs and Business Goals, identifying and prioritizing areas for support or improvement.
  • Work closely with the Enablement & Productivity team to integrate the latest enablement content into the onboarding program, where appropriate.
  • Partner with SMEs and other teams across the organization to ensure alignment between onboarding content and the latest processes, tools, and business strategies.
  • Participate in broader team initiatives, such as sales kick-offs or other larger training events, to provide support and deliver relevant content where appropriate.

Braze stands out as an excellent workplace due to its leadership in crafting contextually relevant, cross-channel marketing campaigns using cutting-edge real-time data processing technologies. This commitment not only drives industry advancement but also fosters a culture of continuous learning and strategic innovation among its teams. By focusing on optimizing customer engagement strategies, the company provides a dynamic and forward-thinking environment for professionals eager to influence and grow within the fast-paced tech landscape.

Company Stage

IPO

Total Funding

$635.1M

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

6%

1 year growth

10%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Braze's recent $520M IPO and market valuation of ~$5.87B indicate strong financial health and growth potential.
  • The introduction of CDI Segments and the Braze Data Platform enhances the platform's scalability and data integration capabilities, making it more attractive to enterprise clients.
  • Recognition for customer service excellence, such as the NorthFace ScoreBoard Award, underscores Braze's commitment to high-quality support and onboarding services.

What critics are saying

  • The competitive MarTech landscape requires continuous innovation to maintain market position and avoid being overshadowed by larger players.
  • Rapid expansion and new feature rollouts may strain resources and impact the quality of existing services.

What makes Braze unique

  • Braze's focus on composable data-centric capabilities and partner integrations through the Braze Data Platform sets it apart from other customer engagement platforms.
  • The company's commitment to ESG initiatives and community involvement, such as their annual Volunteer Week, highlights a strong corporate social responsibility ethos.
  • Braze's support for emerging technologies like visionOS demonstrates its forward-thinking approach and adaptability in the rapidly evolving MarTech landscape.

Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture