Full-Time

Sales Enablement Manager

Posted on 9/23/2024

Braze

Braze

1,001-5,000 employees

Customer engagement platform for marketers

Data & Analytics
Consumer Software
AI & Machine Learning

Compensation Overview

$76k - $112kAnnually

+ On Target Earnings (OTE)

Senior

New York, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness, Productivity, or Sales Operations.
  • Subject matter expertise in sales processes, tools, methodologies, and techniques
  • Strong communication, facilitation and influence skills
  • Exceptional relationship management skills with senior stakeholders
  • Strong collaboration and problem-solving skills
  • Confidence when presenting in front of large groups
  • Proven track record of producing and hosting enablement events, leading advanced sales training driving adoption of best practices, and measuring the impact of productivity programs at scale
  • Flexibility and ability to pivot to new demands with a high sense of urgency
  • Demonstrated leadership in delivering results with large-scale, cross-functional teams
  • Experience working with Learning Management Systems and other related systems and processes
  • Ability to conduct analyses, translate results to digestible communications, including messages and presentations
  • Light travel
  • Business fluent English. Additional languages are an advantage.
Responsibilities
  • Schedule and lead live onboarding workshops and certifications for new hires, ensuring the delivery aligns with business needs and expectations.
  • Administer and grade assignments and certification assessments promptly, ensuring consistent standards and providing high-quality feedback.
  • Manage the end-to-end logistics for the onboarding program, including coordination with Subject Matter Experts (SMEs) for specialized content presentations.
  • Coordinate and handle multiple global onboarding cohorts across different time zones, ensuring smooth execution and alignment of content delivery.
  • Maintain and update training materials in both live workshops and within the eLearning platform (Seismic Learning) to ensure accuracy and relevance.
  • Redesign or create new onboarding content in collaboration with SMEs, ensuring materials reflect current business processes, tools, and strategies.
  • Ensure continuous improvement of content to meet evolving business needs.
  • Actively engage with new hires, monitor their progress, and provide follow-up communications to ensure they remain on track and engaged with the program.
  • Provide regular feedback on onboarding program performance to the broader enablement team, identifying opportunities for enhancement and continuous improvement.
  • Keep hiring managers updated on new hires’ progress to ensure they can provide additional support during the onboarding journey.
  • Track onboarding KPIs to measure the effectiveness and impact of the Onboarding Program using both qualitative and quantitative data.
  • Leverage data insights from new hires’ performance and feedback to optimize onboarding experiences.
  • Ensure alignment between the Onboarding Programs and Business Goals, identifying and prioritizing areas for support or improvement.
  • Work closely with the Enablement & Productivity team to integrate the latest enablement content into the onboarding program, where appropriate.
  • Partner with SMEs and other teams across the organization to ensure alignment between onboarding content and the latest processes, tools, and business strategies.
  • Participate in broader team initiatives, such as sales kick-offs or other larger training events, to provide support and deliver relevant content where appropriate.

Braze provides a customer engagement platform that helps brands connect with their customers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. Unlike many competitors, Braze focuses on creating personalized experiences for users, catering to both small businesses and large enterprises across different industries. The goal of Braze is to enhance consumer relationships and improve brand loyalty through data-driven marketing strategies.

Company Stage

IPO

Total Funding

$177.7M

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

15%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into the Middle East taps into a rapidly transforming digital market.
  • AI-driven personalization aligns with industry trends towards automated customer interactions.
  • Strong ESG initiatives enhance Braze's appeal to investors and consumers.

What critics are saying

  • Increased competition from GrowthLoop's new solution may challenge Braze's market position.
  • Middle East expansion exposes Braze to geopolitical risks and market volatility.
  • AI innovations may face adoption challenges due to data privacy and ethics concerns.

What makes Braze unique

  • Braze offers real-time, cross-channel customer engagement, enhancing brand-consumer connections.
  • The platform's AI-powered tools enable personalized customer experiences and journey orchestration.
  • Braze's global presence includes offices in key markets like New York, London, and Singapore.

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Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture

INACTIVE