Full-Time

Escrow Assistant

Orchard

Orchard

201-500 employees

Simplifies home buying and selling process online

Real Estate

Junior

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • 2+ yrs of experience as an Escrow Assistant/Coordinator
  • Exceptional verbal and written customer service skills
  • Confidence working with technologies Google Suite and speciality software (e.g. Qualia)
  • Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes
  • Good problem-solving skills and a drive to work proactively
  • A team player mentality
  • Appreciation for the importance of following through with timely communication
  • Passion for innovation and are comfortable with change
  • Organization skills and are exceptionally detail-oriented
Responsibilities
  • Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams
  • Coordinate the collection of key documents and information from customers and external providers
  • Ordering payoffs, surveys, and home warranties
  • Prepare preliminary settlement statements and process lender title requests
  • Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
  • Identify issues pertaining to the contract and title commitment and be able to strategize how to cure
  • Assemble all necessary documents to prepare files and closing packages
  • Manage data and document storage: transmit, scan, and file into appropriate systems
  • Liaise with external partners (e.g., notaries, surveyors, HOAs) and coordinate activities critical for closing
  • Coordinate closing time and location with customers and notaries
  • Work within strict deadlines to ensure closings happen on time

Orchard is a real estate company that streamlines the home buying and selling process by offering a comprehensive, online platform where customers can manage their transactions with the support of top-tier real estate agents. The company stands out for its unique services such as enabling customers to buy a new home before selling their current one, offering repairs and renovations at no upfront cost, and providing a guaranteed cash offer while still listing for 100% of the home's value. Recognized by Crain's, Inc. 5000, Glassdoor, Parity.org, and Built In as one of the best places to work, Orchard fosters a supportive work culture and is backed by top-tier investors who have also supported successful companies like Pinterest, Airbnb, Shopify, and Sweetgreen.

Company Stage

Series D

Total Funding

$494M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-10%

2 year growth

-30%

Benefits

Comprehensive benefits - We offer medical, vision, and dental benefits for employees and dependents, with some plans fully sponsored by Orchard.

Paid parental leave - We offer new parents up to 18 weeks paid leave to bond with their newborns—plus a customized one-month transition period to ease into life as a working parent.

Paid family leave - We offer up to 10 weeks paid leave for employees who need to care for sick family members.

Flexible paid time off - We count your contributions, not vacation days. Take the time you need to recharge and refresh.

Team events - From monthly town hall meetings to team lunches and gatherings outside of the office, we make time to celebrate wins and unwind together.

Paid industry certification - We cover dues on licenses and renewal fees for brokers, realtors, and more.