Full-Time

Technical Support Engineer I

Confirmed live in the last 24 hours

PagerDuty

PagerDuty

1,001-5,000 employees

Incident management and response platform

Consulting
Enterprise Software

Compensation Overview

$100k - $156kAnnually

+ Bonus + Commission + Equity + Benefits

Entry, Junior

San Francisco, CA, USA

Requires onsite presence in San Francisco for one day per week.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Python
MySQL
Ruby
Postgres
Perl
Linux/Unix
Requirements
  • Excellent written and oral communication skills
  • An excellent work ethic and attention to detail
  • Experience writing code in Ruby, Python, Perl, or other popular programming languages
  • Know your way around Unix systems and tools
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style
  • Hands-on experience in a technical or product support capacity while supporting customers in the use of Software or SaaS Solution
  • Experience with RDBMS such as MySQL and PostgreSQL
  • Experience with monitoring systems and other tools that PagerDuty integrates with
Responsibilities
  • Provide excellent customer service and product support to PagerDuty customers
  • Identify and resolve customer issues, taking escalations from our Technical Support Specialists
  • Successfully debug and resolve customer email and phone requests through the use of varied ticketing, content and task management tools
  • Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process is crucial for maintaining the reliability and performance of digital services across sectors like technology, finance, healthcare, and retail. Unlike many competitors, PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company's goal is to enable organizations to manage and resolve IT incidents efficiently, thereby reducing downtime and enhancing service quality.

Company Stage

IPO

Total Funding

$168.9M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

1%

2 year growth

11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AIOps solutions aligns with PagerDuty's recent product enhancements.
  • The IT operations analytics market is projected to reach $21.65 billion by 2028.
  • Recent leadership appointments in cybersecurity and engineering could enhance product offerings.

What critics are saying

  • Emerging AIOps platforms may erode PagerDuty's market share with innovative solutions.
  • Competitors' advanced AI features could outpace PagerDuty's current offerings.
  • Economic downturns may lead companies to cut costs, affecting subscription revenue.

What makes PagerDuty unique

  • PagerDuty integrates with popular tools like Microsoft Teams and Slack for seamless collaboration.
  • The platform offers real-time alerts and incident resolution workflows for efficient IT management.
  • PagerDuty's AIOps solution automates event ingestion to auto-remediation, enhancing operational efficiency.

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Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan