Curtis Lumber
Family-owned regional lumber and hardware retailer
After Sales Care Specialist
Regular visits to jobsites are required.
About the job
- Ability to visit jobsites and perform service or maintenance.
- Ability to collect service fees in the field and process them through a point-of-sale system.
- Ability to maintain service inventory, tools, and parts on a service truck.
- Ability to communicate with homeowners, contractors, sales staff, vendor service personnel, and service coordinators.
- Willingness to participate in company-provided and self-directed training.
- Ability to comply with company conduct, safety, operational, security, dress-code, hygiene, and scheduling policies.
- Willingness to serve on committees or teams for current or new programs.
- Availability to attend mandatory company or store meetings, seminars, product knowledge training, and clinics.
- Expedite special product line needs involving warranty and non-warranty issues, repairs, minor installations, and product complaints.
- Visit jobsites to resolve service issues by performing service or maintenance.
- Complete Service Job paperwork accurately.
- Collect and properly process service fees from customers in the field through the point-of-sale system.
- Maintain service inventory on the service truck and keep the truck neat and clean.
- Maintain and inventory service tools.
- Pick and load service parts onto the service truck.
- Coordinate with homeowners, contractors, Curtis Lumber sales staff, vendor service personnel, and the Curtis service coordinator to resolve issues in a timely manner.
- Inform customers about products, enhancement options, and upgrade options to develop sales leads.
- Perform other duties as assigned.
About the company
Curtis Lumber operates as a regional, family-owned retailer of building materials, with more than 23 locations across New York and Vermont. The business sells lumber, hardware, and related building supplies to contractors and homeowners, supporting projects through its network of yards and delivery services. The company grew by acquiring similar, community-focused lumber yards, preserving a local, family-led identity rather than joining a large national chain. Its goal is to provide a local, customer-focused alternative to big-box stores by expanding thoughtfully through acquisitions and maintaining multi-generational family leadership.
Company Size
201-500
Company Stage
Seed
Total Funding
$600K
Headquarters
Town of Ballston, New York
Founded
1890
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Simplify's Take
What believers are saying
- JAY-K’s New Hartford site expands reach without building a greenfield store.
- Tim Lacey’s 2025 Lumber Person of the Year boosts leadership credibility.
- Curtis’s 2026 website still markets delivery across New York and Northern Vermont.
What critics are saying
- Closing Waterville after JAY-K integration signals cannibalization and execution risk in 2025.
- Big-box chains and national distributors compress margins across Northeast lumber retail.
- A failed sixth-generation transition would fracture family control and weaken supplier trust.
What makes Curtis Lumber unique
- Curtis Lumber’s 2025 JAY-K purchase deepens its New York regional footprint.
- Family ownership since 1890 keeps decision-making local and relationship-driven.
- Twenty-three-plus locations let Curtis bundle retail, contractor, and delivery services.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Holidays
Paid Vacation
Bereavement Leave
Profit Sharing
Tuition Reimbursement
Employee Discount
Community Events
Employee Referral Bonus