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Full-Time

VIP Representative

Atlanta, GA

Confirmed live in the last 24 hours

 PrizePicks

PrizePicks

201-500 employees

Simplified daily fantasy sports platform

Consumer Software
Gaming

Junior

Atlanta, GA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • 1-2 years of customer-facing experience, high-end customer service field preferred.
  • Excellent interpersonal & communication skills, ability to build relationships.
  • Passionate about providing top-tier service.
  • Passionate about sports (gaming knowledge is not required, but is essential to the role).
  • Thrives in a hyper growth environment, willing to help where it is needed.
  • Travel for this role is expected. Willing & able to work non-traditional hours.
Responsibilities
  • Manage & retain a book of VIP members, providing a 6-star experience through elevated service & premium perks.
  • Drive significant increases in loyalty and gaming revenue from your book of business.
  • Create personalized & memorable experiences for VIPs that generate increased brand affinity.
  • Help plan, attend & host at PrizePicks’ live events.
  • Respond to & resolve inquiries from VIPs in a timely manner.
  • Collaborate with the VIP Team & other PrizePicks departments to innovate engagement opportunities & unique experiences for VIPs.
  • Provide detailed reports on your book of VIP members.
  • Check in with VIPs in accordance with our Responsible Gaming procedures.

PrizePicks provides a user-friendly daily fantasy sports platform, supporting a diverse array of sports from NFL and NBA to esports like League of Legends and Valorant. This company is an ideal workplace for those passionate about leveraging technology to enhance the fantasy sports experience, offering a dynamic environment where innovation in gaming and sports interaction is highly valued. Additionally, working here means being at the forefront of expanding digital entertainment options in the fantasy sports domain, keeping pace with rapidly evolving consumer interests and technological advancements.

Company Stage

Seed

Total Funding

$9.5M

Headquarters

Atlanta, Georgia

Founded

2015

Growth & Insights
Headcount

6 month growth

10%

1 year growth

38%

2 year growth

203%
Simplify Jobs

Simplify's Take

What believers are saying

  • PrizePicks' rapid growth and expansion, including a $25 million investment in a new Atlanta headquarters, indicate strong job creation and economic impact.
  • The company's innovative product offerings, like PrizePicks Arena, demonstrate a commitment to enhancing user experience and expanding market reach.
  • High-profile partnerships with sports figures like Justin Gaethje and Sean O'Malley can attract new users and boost brand loyalty.

What critics are saying

  • The highly competitive nature of the daily fantasy sports market requires continuous innovation to maintain a leading position.
  • Expansion into new markets and product offerings may strain resources and operational capacity.

What makes PrizePicks unique

  • PrizePicks is the largest independent skill-based fantasy sports operator in North America, setting it apart from competitors who may not focus solely on skill-based games.
  • Their commitment to responsible gaming, highlighted by their collaboration with Kindbridge Behavioral Health, sets a new industry standard for player and employee support.
  • PrizePicks' strategic partnerships with major sports teams and entertainment venues, such as the Atlanta Braves and State Farm Arena, enhance their brand visibility and community engagement.