Full-Time

VIP Representative

Atlanta, GA

Posted on 8/5/2024

 PrizePicks

PrizePicks

501-1,000 employees

Daily fantasy sports platform for predictions

Fintech
Entertainment
Gaming

Junior

Atlanta, GA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • 1-2 years of customer-facing experience, high-end customer service field preferred.
  • Excellent interpersonal & communication skills, ability to build relationships.
  • Passionate about providing top-tier service.
  • Passionate about sports (gaming knowledge is not required, but is essential to the role).
  • Thrives in a hyper growth environment, willing to help where it is needed.
  • Travel for this role is expected. Willing & able to work non-traditional hours.
Responsibilities
  • Manage & retain a book of VIP members, providing a 6-star experience through elevated service & premium perks.
  • Drive significant increases in loyalty and gaming revenue from your book of business.
  • Create personalized & memorable experiences for VIPs that generate increased brand affinity.
  • Help plan, attend & host at PrizePicks’ live events.
  • Respond to & resolve inquiries from VIPs in a timely manner.
  • Collaborate with the VIP Team & other PrizePicks departments to innovate engagement opportunities & unique experiences for VIPs.
  • Provide detailed reports on your book of VIP members.
  • Check in with VIPs in accordance with our Responsible Gaming procedures.

PrizePicks operates a daily fantasy sports platform where users can predict how well their favorite athletes will perform in various sports. Users choose between 2 to 5 players and decide if each will perform above or below a specific benchmark. The accuracy of these predictions determines the potential winnings, with users able to earn up to 10 times their entry fees. The platform is mainly aimed at sports fans in the United States and Canada, although some states have restrictions on participation. PrizePicks makes money through entry fees and offers real-money games, making it a popular option for fans who want to engage more with sports. The company has been recognized with several awards, including SBC Rising Star and Atlanta Top Workplace.

Company Stage

Seed

Total Funding

$2.2M

Headquarters

Atlanta, Georgia

Founded

2015

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • PrizePicks' celebrity partnerships enhance brand visibility and user engagement.
  • The new 'Streak' game expands PrizePicks' offerings and market reach.
  • PrizePicks' expansion in Atlanta will create 1,000 new jobs, boosting local economy.

What critics are saying

  • Increased competition from new DFS platforms may dilute PrizePicks' market share.
  • Regulatory challenges could delay the launch of new games like 'Streak'.
  • Rapid expansion may strain resources and lead to operational inefficiencies.

What makes PrizePicks unique

  • PrizePicks offers a unique over/under prediction model in daily fantasy sports.
  • The platform covers the widest range of sports among DFS operators.
  • PrizePicks is the closest legal alternative to mobile sports betting in many U.S. states.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Performance Bonus

Company Social Events

INACTIVE