Full-Time
Strategic Account Manager
Posted on 10/7/2025
VideaHealth
51-200 employees
AI-powered dental diagnostics for DSOs
Compensation Overview
$120k - $160k/yr
New York, NY, USA
Hybrid
 Sales & Account Management (1) |
|---|
- 3-5 years experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company. Experience in health tech and/or AI applications is a plus
- Excellent client management and relationship-building skillset, as exemplified by a history of acting as a strategic advisor to your portfolio of customers
- Excellent messaging, positioning and presentation of information
- Excellent negotiation, internal and external collaboration, and listening skills
- Operational excellence and strong organizational skills
- Strong business and financial acumen
- Proven ability to manage multiple clients and projects simultaneously
- Analytical skills to interpret data and drive actionable insights
- Executive Stakeholder Management: Develop and maintain strong executive relationships with key client stakeholders to ensure long-term loyalty and satisfaction, leading ROI analysis, steering committees, and acting as a strategic thought partner
- Collaboration with Customer Success and Implementation: Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction.
- Strategic Account Planning: Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients.
- Co-Development of AI Use Cases: Act as a client advocate, representing their needs and feedback internally as new products are brought to market
- Revenue Generation: Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within enterprise customer accounts.
- Sales Forecasting: Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making.
- Industry Expertise: Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care.
- Meetings and Conferences: Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth.
VideaHealth develops AI-powered tools for dental care that help dental service organizations (DSOs) and clinicians improve diagnostic accuracy and patient transparency. The product integrates with existing dental practices and is offered on a subscription or licensing basis, with demos to showcase performance for potential clients. By analyzing dental images and data, the AI assists with more accurate diagnoses, aiming to elevate treatment outcomes and patient trust. Unlike competitors that may focus on generic tech, VideaHealth emphasizes collaboration with DSOs and clinicians to deliver practice-ready solutions that fit into real-world workflows. The company’s goal is to raise the standard of dental care by making diagnostics clearer and more reliable, ultimately improving patient satisfaction and outcomes.
Company Size
51-200
Company Stage
Series B
Total Funding
$66.5M
Headquarters
Boston, Massachusetts
Founded
2018
Simplify's Take
What believers are saying
- Heartland Dental rollout boosts efficiency across 1,700 practices since April 2024.
- Aspen Dental deploys VideaAI nationwide in 1,100 clinics, enhancing case acceptance 20%.
- Great Expressions implements across 210 offices in two weeks, driving production growth 13%.
What critics are saying
- Pearl AI captures DECA Dental Group, eroding Videa's mid-sized DSO market share.
- Commoditization slashes pricing 40-60% as Isaac OneHealth gains traction by mid-2027.
- FDA imposes revalidation trials on false positives, halting Ambient Intelligence by Q1 2027.
What makes VideaHealth unique
- VideaAI analyzes 500 million X-rays yearly across 90,000 clinicians in 60 DSOs.
- FDA-cleared platform integrates diagnostics, Voice Notes, AutoVerify, and ClaimsAI seamlessly.
- Rebranded Videa expands from enterprise DSOs to private practices with Ambient Intelligence.
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Benefits
Fast paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us
A team led by a VP of Engineering who spent the first half of his career as an engineer who understands what engineers need to thrive and whose mission is for Videa to be the best team you'll ever join.
Competitive pay and equity.
Agile organization where being senior translates to being a mentor and role model for others. We lead by example.
Technical challenges on the leading edge of innovation where software and machine learning
Growth & Insights and Company News
6 month growth
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↑ 0%Emergency Dental of America has deployed VideaHealth's Voice Notes across its 22-practice network following a successful pilot. The AI-powered ambient scribe captures chairside conversations and converts them into structured SOAP notes, reducing after-hours charting time by up to two hours daily. The deployment addresses documentation challenges in Emergency Dental of America's high-volume, same-day care model. The platform is saving approximately 10 hours of provider time weekly whilst maintaining thorough clinical records. VideaHealth's AI assistant is now used by over 90,000 clinicians across more than 60 dental service organisations, analysing over 500 million X-rays annually. Emergency Dental of America, founded in 2004, operates full-service dental practices and plans to expand Voice Notes into its hygiene programme.
The Aspen Group's 3-year growth recap: 40 moves. By: Ariana Portalatin Chicago-based The Aspen Group has opened dozens of offices and made several investments into its team and patient care in the last several years. Here are 40 updates from The Aspen Group and its subsidiaries since 2023: 1. Aspen Dental plans to open an office in Bastrop, Texas. 2. Aspen Dental opened two offices in Georgia and New Jersey. 3. Aspen Dental integrated VideaHealth's Clinical Assist AI platform into its more than 1,100 dental practices. 4. Greenwood Village, Colo.-based ClearChoice Dental Implant Centers opened a location in Albany, N.Y. 1. Aspen Dental's network of independent practice owners grew by about 15% year over year. 2. Aspen Dental opened 21 new practice locations and recorded more than 5.2 million patient visits in 2025. 3. ClearChoice Dental Implant Centers treated more than 27,500 implant patients and expanded into three new markets. 4. Aspen Dental opened locations in Texas, California, Colorado, Connecticut, Florida, Kansas, Louisiana, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Tennessee, Utah, Virginia, Washington and Wyoming. 5. Michael Jimenez, DDS, and Armen Grigoryan, DDS, joined the company as clinical directors of implant support. 6. Aspen Dental partnered with Forward Science, an oral health-focused biotechnology company, to add PerioStōm, a non-drug periodontal therapy, to its practices. 7. ClearChoice Dental Implant Centers launched a program to help patients save on dental implant treatments. 8. The Aspen Group added Planmeca's digital imaging technology to its network. 9. ClearChoice Dental Implant Center launched First Look, an AI-powered simulator that allows patients to preview potential treatment results. 10. ClearChoice Dental Implant Centers launched its Endura Elite full-arch restoration. 11. The Aspen Group partnered with the National Foundation for Ectodermal Dysplasias to provide free dental care to patients with ectodermal dysplasias. 12. ClearChoice Dental Implant Centers opened locations in Michigan, Florida and Hawaii. 13. ClearChoice Dental Implant Centers set a goal for itself of transforming 1 million lives by 2030 with its treatment. 14. ClearChoice Dental Implant Centers introduced a lifetime warranty on full-arch zirconia prostheses. 1. Aspen Dental opened offices in New York, Texas, Nebraska, North Carolina, Virginia, Connecticut, Maryland and Indiana. 2. Aspen Dental reached the 10-year mark of expanding access to dental care through its social impact programs. 3. Aspen Dental reached the 20-year milestone of its Practice Ownership Program. 4. Aspen Dental and Royal Philips partnered to bring Philips Sonicare products to Aspen Dental's network of practices. 5. The Aspen Group celebrated its first completed year of TAG University, its educational arm aimed at providing clinical, business and leadership training to providers. 6. The Aspen Group named Lauren Svoboda its vice president of learning optimization. 7. The company promoted Lori D'Anna to the role of president of field operations. 8. The Aspen Group partnered with Women Employed and Midwestern Career College to launch an initiative to help low-income women join the dental workforce. 9. The company launched a marketing campaign celebrating its clinician-focused investments. 10. Aspen Dental appointed Kimberly Jones as vice president of hygiene operations. 11. ClearChoice Dental Implant Centers reached the 100-practice milestone. 11. ClearChoice Dental Implant Centers opened an office in Pennsylvania. 12. ClearChoice Dental Implant Centers appointed Jerry Asamoah as its COO. 1. Aspen Dental opened offices in California, Nevada, Louisiana. 2. The Aspen Group appointed Hyung Bak as chief legal and compliance officer. 3. The Aspen Group launched TAG University to offer educational opportunities to providers and staff across its five brands. 4. Seattle-based University of Washington School of Dentistry partnered with Aspen Dental dentists to offer its students a chance to gain clinical experience in a DSO setting. 5. The office of Adam Marina, DDS, in Topeka, Kan., was the first Aspen Dental affiliate to use the Yomi dental implant robot system. It was also the first dental practice in the state to implement the robot. 6. Aspen Dental began offering membership plans for uninsured patients at select offices. 7. Aspen Dental was included on Newsweek's "America's Greatest Workplaces 2023 For Diversity" list. 8. ClearChoice Management Services named Brandon Allison as its next CFO and Philip Auerbach as its next chief commercial officer. 9. ClearChoice Dental Implant Centers appointed Rahma Samow CEO. 10. ClearChoice Dental Implant Centers selected Theresa Wang, DDS, as the company's chief clinical and development officer. At the Becker's 5th Annual Future of Dentistry Roundtable, taking place September 14-15 in Chicago, dental leaders and executives will gain insights into emerging technologies, practice growth strategies and the evolving landscape of dental care delivery, with a focus on innovation, patient experience and operational excellence. Apply for complimentary registration now. A clinician's playbook for earlier cardiovascular risk detection. Recommended Whitepaper Next up in DSO + dpms. * Heartland Dental's 3-year growth recap: 30+ moves Effingham, Ill.-based Heartland Dental has spent the last few years expanding its network, collaborating with organizations and investing in new... By: Ariana Portalatin * 6 DSOs making headlines The DSO field had a week filled with new partnerships and plans for de novo openings. Six updates from the... By: Ariana Portalatin Friday, March 27th, 2026 * Vitana Pediatric & Orthodontic Partners adds Florida practice Plantation, Fla.-based Vitana Pediatric and Orthodontic Partners has added Tringas Orthodontics to its network. Tringas Orthodontics has two locations in... By: Ariana Portalatin Thursday, March 26th, 2026
Great Expressions Dental Centers adds VideaHealth AI platform. By: Ariana Portalatin Southfield, Mich.-based Great Expressions Dental Centers has selected VideaHealth as its enterprise-wide dental AI platform. GEDC rolled out the platform across its network of more than 210 offices in two weeks, marking one of VideaHealth's fastest implementations, according to a Feb. 24 news release. Several large DSOs in the U.S. have added VideaHealth's AI technology in recent months, including Heartland Dental and Aspen Dental. How 3 health systems are approaching recurrent pericarditis care. Recommended OnDemand Webinar Next up in DSO + dpms. * Florida property with Heartland Dental office sold for $3M A newly constructed dental office building in Ocala, Fla., was recently sold for more than $3 million, ocala-news.com reported Feb... By: Ariana Portalatin * DECA Dental Group adds Pearl AI platform Dallas-based DECA Dental Group has added Pearl's AI technology to its network. DECA implemented Pearl's platform after a pilot study... By: Ariana Portalatin * Salt Dental Partners opens de novo office in Maryland Phoenix-based Salt Dental Partners recently opened Smile Station in Brunswick, Md. The de novo practice, which offers pediatric dentistry and... By: Ariana Portalatin
VideaHealth launches AutoVerify for dental RCM. VideaHealth, the leading dental AI platform, today announced the launch of AutoVerify, an AI-driven revenue cycle management (RCM) solution designed to automate one of the most time-consuming workflows in dentistry: verifying insurance eligibility and benefits details ahead of patient appointments. AutoVerify confirms coverage before each visit, helping practices reduce denials, prevent billing surprises, and provide accurate patient out-of-pocket estimates before treatment begins. AutoVerify combines connectivity to over 350 payers and premium data with a seamless workflow that helps front desk teams verify insurance and review patient eligibility in real time. The product works with the full VideaAI platform and integrates with practice management systems (PMS). "Eligibility verification remains fragmented across dentistry, and the inconsistency creates real downstream cost," said Florian Hillen, CEO and founder of VideaHealth. "AutoVerify helps practices protect revenue at the source by catching eligibility issues before treatment, saving staff time, improving collections, and giving staff the information they need to have clearer financial conversations that build trust between providers and patients." Early Results from AutoVerify Users AutoVerify is designed to deliver immediate value by reducing manual work and helping practices eliminate patient billing surprises, preventable denials, and write-offs. This supports transparent patient conversations, protects revenue at the start of the visit, and helps practices get reimbursed faster. Early practice feedback and benchmarking show the potential for: * 95%+ accurate eligibility and benefits data with direct integrations to 350+ payers * 40 hours saved per practice, per week, by automating verification workflows * 40% faster reimbursements by catching errors up front * 50% reduction in claim denials, with fewer unexpected charges and write-offs * 30% higher case acceptance through clearer benefits explanations Practices spend hours retrieving and interpreting insurance benefits across phone calls, portals, and spreadsheets - yet still face denials and last-minute eligibility surprises. AutoVerify replaces these fragmented, manual tasks with a fast, consistent workflow that takes less than a minute and scales across locations. * Verifies patient coverage ahead of the scheduled visit * Retrieves benefits details across multiple sources, including directly from payers * Standardizes plan rules into a consistent, easy-to-read format * Delivers eligibility data directly into the PMS, with visibility for staff review and updates "Our front desk spends a lot of time managing insurance, and anything that reduces manual work and helps us walk into appointments with clearer information is a big win. I'm optimistic this will mean fewer surprises for both our team and our patients," said Trish Ghaboussi, owner of Madison Smile Solutions. For practices, the reclaimed time and clarity show up in the patient experience. "We're intentional about using technology that elevates the patient journey," said Dr. Robert Raimondi, founder of One Manhattan Dental. "AutoVerify automates eligibility verification before appointments, creating clarity behind the scenes and a smoother, more refined experience for patients." AutoVerify is part of the broader VideaAI platform, a comprehensive dental AI assistant that spans clinical diagnostic aids, workflow optimization, analytics, and revenue cycle management. With AutoVerify, VideaHealth is expanding eligibility visibility across the entire office - embedded directly into the core products at the point of care and built as another pillar of the VideaAI RCM Intelligence platform alongside Clean Claims. About VideaHealth VideaHealth is transforming dentistry with AI-powered solutions that help practices elevate care standards, improve productivity, and drive real business value. VideaAI, a comprehensive dental AI assistant, supports every aspect of dental care, from diagnostics and workflows to analytics and revenue optimization. Used by more than 50,000 clinicians across 50+ leading DSOs, VideaHealth's FDA-cleared AI analyzes over 500 million X-rays annually, delivering trusted insights that power consistent, high-quality care. Headquartered in Boston and backed by leading investors, VideaHealth is advancing the future of dental care through responsible and real-world AI.
Mosaic Dental Collective selects VideaHealth's AI for its 50+ practices. Vancouver, Wash.-based Mosaic Dental Collective has chosen VideaHealth as its enterprise-wide AI platform. During a multi-location pilot, the DSO's dentists reported increased treatment acceptance, confidence in radiographic interpretation and alignment between specialists, according to a Dec. 11 news release from VideaHealth. The DSO will integrate VideaHealth's entire AI suite. VideaAI is used across DSOs representing 80% of the 10 largest dental groups in North America. Mosaic Dental Collective supports more than 50 practices across California, Washington, and Idaho, the release said. Next up in DSO + dpms. * Dental AI receives perfect score on medical licensing exam Isaac OneHealth, a clinical dental AI platform developed by Trust AI, has achieved a perfect score on the most difficult... By: Cameron Cortigiano * 100 days of DSO acquisitions Here are seven notable DSO acquisitions Becker's has covered in the last 100 days: 1. Denver-based Lone Peak Dental Group... By: Ariana Portalatin * What PDS Health has accomplished in 2025 Henderson, Nev.-based PDS Health has had a year filled with technology advancements, industry partnerships and practice openings. Here are 20... By: Ariana Portalatin