Check Point Software Technologies

Cybersecurity software licenses and security appliances

Diamond Services Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeOttawa, ON, CanadaNo salary listed

About the Job

Requirements

Five to eight years of relevant enterprise-level networking and Internet Security technology experience.
Experience with Check Point products is required.
Strong understanding of networking and operating system functions of RHEL or other Linux-based servers.
Experience configuring and troubleshooting VPN technologies.
Strong understanding of the OSI model across Layers 1–4.
Experience with traffic analysis tools such as Wireshark.
Understanding of how common TCP/UDP connections are established based on their protocol.
Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF and BGP.
Basic programming skills, including the ability to read and develop simple UNIX shell scripts using Bash.
Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product-related issues.
Ability to work without employer sponsorship now or in the future in the country for which the applicant applies.

Responsibilities

Provide customers with technical support using analytical skills, facilitate new installations and implementations, perform maintenance and education, and author documentation supporting the customers’ environment.
Interface with clients at engineer and management levels using business and technical communication skills.
Manage customer expectations and resolve technical issues in a timely manner.
Develop and maintain troubleshooting skills on all Check Point products and technical knowledge of industry-standard technologies.
Travel occasionally to customer sites in the US and Canada as needed.
Work from home in a hybrid arrangement that requires two days in the office per week, where a Check Point office is present.

Job Description

Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
Occasional travel to customer sites in the US and Canada is required as needed.
Ensures management of customer expectations and resolution of technical issues in a timely manner.
Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

Qualifications

5-8 years of relevant enterprise level networking and Internet Security technology experience.
Experience with Check Point products required.
Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
Experience configuring and troubleshooting VPN technologies.
Strong understanding of the OSI model on Layers 1-4.
Experience with traffic analyzing tools like Wireshark.
Understanding of how common TCP/UDP connections are established based on their protocol.
Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

Additional Information

About the Company

Check Point Software Technologies

Cybersecurity software licenses and security appliances

Check Point Software Technologies provides cybersecurity solutions for networks, cloud, and mobile environments. Its Infinity platform unifies threat prevention with centralized security management across on-premises, cloud, and remote access, while Quantum, CloudGuard, and Harmony cover network, cloud, and remote-user security respectively. Revenue comes from subscription-based software licenses, security appliances, and support, with additional training and certification programs for professionals. The goal is to deliver integrated protection across environments with simplified management and recurring revenue from subscriptions.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tel Aviv-Yafo, Israel
Founded: 1993

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