About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Team Lead, Cloud Engineering

Location: United States; Remote, EST or CST

Experience: Mid-Senior Level

Job Function: Cloud Operations

Employment Type: Full-Time

Industry: Computer Network & Security

About the position

Keyfactor offers products and solutions designed to meet the unique certificate lifecycle management challenges of government clients and contractors. As the Team Lead, Cloud Engineering, you’ll play a key role in the development and implementation of the technical roadmap and guiding the Federal Cloud Engineering Team to provide operational support for federal solutions hosted in the cloud.

Because Customers are Core, everything that this position does should be focused on improving the customer experience. Your leadership will be responsible for ensuring platform and product availability to meet contractual SLAs, optimizing hosted platform performance, and enforcing security measures in accordance with NIST standards, and governed by the Keyfactor Federal Compliance Team.

Also, the quality of life and health of our employees is paramount. You will be responsible for ensuring that our teams are putting their best foot forward because they know that they are valued and their impact on our customer experience is incredibly important.

This is a remote-based role. Applicants must reside in the United States and be a US Citizen. 

Responsibilities

Oversee and implement systems to rapidly train and upskill team members to further their careers and add value to the organization.

Build and configure complex cloud-hosted federal solutions.

Optimize system performance, troubleshoot system problems, and analyze issues of a highly technical nature.

Secure and harden hosted solutions. Familiar with STIG guidelines and configuration.

Maintain hosted solutions including server upgrades and patching.

Collaborate with Architecture teams to design and implement hosted solutions.

Develop platform and systems training to build the knowledge base among members of the Cloud Engineering Team.

Document current systems and draft and maintain policies, guidelines, and standard operating procedures.

Facilitate product testing for future application version deployments to our hosted environments.

Troubleshoot application/database performance issues related to connectivity, access, and security.
Monitor infrastructure and product availability to meet or exceed SLA commitments.

Skills and Qualifications

Experience with architecture, design, configuration, and deployment within the Microsoft Azure platform. (5 or more years)
Experience with Federal contracts is a plus

Subject Matter Expert with the use automation tools like Bicep, Terraform, etc.

Subject Matter Expert with the use of configuration tools like DSC, Ansible, etc.

Subject Matter Expert with the configuration and management of container infrastructure like Azure Kubernetes.

Proficient in Systems Administration including Windows OS, Linux OS, IIS, and Active Directory (4 or more years).

Proficient with PowerShell.

Experience managing code with Git or other repositories.

Proficient with the use of SIEM tools like Azure Sentinel.

Possesses a comprehensive understanding of Azure platform monitoring tools including Log Analytics, Data Collection Rules, and Azure Monitor.

Possesses a comprehensive understanding of networking concepts, network protocols and firewalls.

Possesses a deep understanding of best practices for securing infrastructure, applications, IAM, or data platform solutions.

Possesses expert-level troubleshooting abilities to get to the source of problems and think critically about possible solutions.

Experience building and supporting Azure SQL Database.

Ability to communicate effectively and work alongside leaders within our organization.

Azure certifications are a plus.

Compensation

Salary will be commensurate with experience. 

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. 

Here are just some of the initiatives that make our culture special:  

Second Fridays (a company-wide day off on the second Friday of every month).
Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
Generous paid parental leave (US).
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Unlimited time off (US) and competitive time off globally.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings – followed by group gatherings.

Our Core Values

^{Our core values are extremely important to how we run our business and what we look for in every team member:}

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. 

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. 

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. 

We deliver with agility. 

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. 

United by respect. 

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. 

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. 

Keyfactor is a proud equal opportunity employer.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

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Team Lead – Cloud Engineering

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