Global Client Experience Intern - Global Client Experience

The Oldest Fine Leather Goods House in the World
Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830.

Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations.

Delvaux Video http://www.youtube.com/watch?v=I0j0zMebgbI

About the role

You will be part of the Global Client Development & Experience team, based at the Brussels Head Office, supporting the development and coordination of global initiatives across Europe, the US, SAPAC, China, Japan and Korea.

You will contribute to both operational and strategic projects aimed at elevating the in-store experience, strengthening brand consistency and enhancing client engagement across our international retail network.

Working closely with regional Retail teams and cross-functional departments, including Marketing, Merchandising, Events and Retail Operations, you will support the implementation of global guidelines, the coordination of client experience projects and the deployment of initiatives across markets.

This internship offers a unique opportunity to gain exposure to global retail strategy and understand how the Maison's brand identity and client experience are translated into meaningful in-store experiences worldwide.

Main responsibilities

Boutique Experience

· Support the development and rollout of retail experience guidelines, ensuring alignment with the Maison’s identity and service standards.

· Assist with projects related to boutique atmosphere, hospitality, gifting, packaging, uniforms and personalisation.

· Collect regional feedback and practical needs to support the implementation of initiatives across the retail network.

Client Engagement

· Assist in the preparation of tailored client experiences, private appointments and visits to the Maison.

· Help coordinate programmes, presentation materials and logistical arrangements with internal teams and external partners.

· Contribute to research on cultural activities, hospitality venues and partners to enrich the Maison’s experience offering.

Project Coordination

· Maintain project timelines, action plans and budget trackers, following up on key milestones and deliverables.

· Liaise with suppliers and internal stakeholders on samples, production and deliveries.

· Prepare presentations, project updates and briefing documents to support collaboration between HQ and regional teams.

Profile

· Currently pursuing a Bachelor’s or Master’s degree in Business, Marketing, Luxury Management, Hospitality or a related field.

· Strong interest in luxury retail, client experience and the Maison’s universe.

· Well organized, with strong attention to detail and the ability to follow several projects simultaneously.

· Clear communication skills and a collaborative approach to working with international teams.

· Proactive, resourceful and willing to contribute to day-to-day execution.

· A strong sense of service, discretion and respect for confidentiality.

· Fluent in English; French is a plus.

· Proficient in PowerPoint and Excel.