F&B Hostess

Job Description

• Welcome and greet guests warmly and professionally, with special attention to English-speaking and Russian-speaking guests.
• Escort guests to their tables and ensure a smooth seating flow, promptly providing menus and explaining meal plan inclusions.
• Manage reservations, seating plans, waiting lists, and special table arrangements for celebrations and special occasions.
• Liaise closely with the Food & Beverage service and kitchen teams to ensure smooth and timely operations.
• Handle guest inquiries, requests, and concerns professionally, communicating with relevant departments to ensure effective solutions.
• Maintain the cleanliness, organization, and presentation of the hostess desk and restaurant entrance area.
• Support overall Food & Beverage operations to enhance the guest dining experience.
• Collect guest feedback and provide daily updates to the Restaurant Manager and Executive Chef.
• Perform opening and closing duties for the outlet in accordance with established procedures.
• Pay close attention to detail, including table arrangements, menu presentation, cleanliness standards, and all guest-facing materials.
• Consistently maintain high standards of personal hygiene, grooming, and professional appearance in accordance with resort SOPs.
• Demonstrate a positive attitude, professional behavior, and excellent guest service skills at all times.

Qualifications

• Proven experience as a Hostess or in a guest-facing role within a five-star hotel or luxury resort.
• Fluency in English and Russian; additional language skills are an advantage.
• Excellent communication and interpersonal skills.
• Professional appearance, positive attitude, and a strong guest-focused mindset.
• Ability to efficiently manage restaurant reservations and seating arrangements.
• Solid understanding of food and beverage service standards and dining etiquette.
• Ability to thrive in a fast-paced, multicultural environment.
• Basic knowledge of food and beverage operations and international cuisine.

Additional Information

• Competitive tax-free remuneration package
• Monthly service charge distribution.
• Comprehensive medical insurance coverage
• Annual vacation leave with a company-provided return flight ticket.as per company policy
• Accommodation, meals, uniforms, and exclusive employee benefits