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Full-Time

Operations Associate

Confirmed live in the last 24 hours

Flexport

Flexport

1,001-5,000 employees

Logistics and supply chain management services

Data & Analytics
Automotive & Transportation
Financial Services

Junior, Mid

Atlanta, GA, USA

Category
Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Sales
Communications
Requirements
  • 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
  • Able to adapt to new technology and can thrive in a fast paced environment
  • Effective time management. Be able to properly prioritize and manage a large volume of tasks
  • Attention to detail
  • Ability to effectively seek and receive feedback
  • Effective communication both verbally and in writing
  • Teamwork and relationship building
  • Orientation towards working smarter and adopting best practices and standardization
  • Problem-solving capabilities
  • Fluent in English
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Responsibilities
  • You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
  • You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
  • You will follow standard operating procedures (SOP)
  • You will solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.
  • Your team will: Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
  • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
  • You will assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
  • You will quote and invoice client shipments with responsibility to their P&L
  • Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.
  • You will help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
  • You will empower appropriate sales team members by participating in feedback loops to ensure client needs are met.
  • You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.

Flexport provides logistics and supply chain services to facilitate global trade, including ocean shipping, air freight, ground transportation, and customs brokerage. Their technology platform allows clients to track shipments in real-time, offering transparency and control over their supply chains. Flexport stands out from competitors by combining logistics with financial services and trade advisory, helping businesses manage risks and improve cash flow. The company's goal is to simplify global trade and enhance the efficiency of supply chains.

Company Stage

N/A

Total Funding

$3B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-23%

2 year growth

-24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Flexport's acquisition of Convoy's technology assets enhances its capabilities in the trucking sector, potentially boosting productivity and service offerings.
  • Partnerships with high-profile clients like Shein indicate strong market trust and potential for significant business growth.
  • Flexport's innovative services, such as the trucking capacity marketplace, demonstrate its commitment to leveraging technology for industry advancement.

What critics are saying

  • The departure of key executives like Parisa Sadrzadeh could lead to operational disruptions and strategic misalignments.
  • Legal disputes with major clients like Peloton and Giti Tires over excessive charges could damage Flexport's reputation and financial stability.

What makes Flexport unique

  • Flexport's technology platform offers unparalleled real-time tracking and visibility, setting it apart from traditional logistics providers.
  • Their OceanMatch service optimizes container space, reducing costs and improving efficiency, which is a unique value proposition in the logistics industry.
  • Flexport's comprehensive suite of services, including trade finance and carbon offset options, provides a holistic approach to supply chain management that few competitors can match.

Benefits

Free Food

Company Social Outings

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan