Full-Time

Operations Associate

Posted on 9/26/2024

Flexport

Flexport

1,001-5,000 employees

Logistics and supply chain management services

Automotive & Transportation
Social Impact
Financial Services

Junior, Mid

Atlanta, GA, USA

Category
Supply Chain Management
Transportation & Distribution
Warehouse Operations
Operations & Logistics
Requirements
  • Prior export operations experience required.
  • 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
  • Able to adapt to new technology and can thrive in a fast paced environment
  • Effective time management. Be able to properly prioritize and manage a large volume of tasks
  • Attention to detail
  • Ability to effectively seek and receive feedback
  • Effective communication both verbally and in writing
  • Teamwork and relationship building
  • Orientation towards working smarter and adopting best practices and standardization
  • Problem-solving capabilities
  • Fluent in English
  • A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Responsibilities
  • You will be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
  • You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
  • You will follow standard operating procedures (SOP)
  • You will solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.
  • Your team will: Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
  • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
  • You will assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
  • You will quote and invoice client shipments with responsibility to their P&L
  • Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.
  • You will help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
  • You will empower appropriate sales team members by participating in feedback loops to ensure client needs are met.
  • You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.

Flexport provides logistics and supply chain services to facilitate global trade, including ocean shipping, air freight, ground transportation, and customs brokerage. Their technology platform allows clients to track shipments in real-time, offering greater visibility and control over their supply chains. Unlike competitors, Flexport also offers trade advisory and financial services, including trade finance and insurance, to help businesses manage risks. The company's goal is to streamline global trade operations, making them more efficient and transparent.

Company Stage

N/A

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-14%

2 year growth

-25%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration of AI enhances service offerings and boosts productivity in logistics operations.
  • Expansion into last-mile delivery through Veho partnership strengthens urban logistics solutions.
  • Trucking capacity marketplace launch diversifies and strengthens Flexport's logistics network.

What critics are saying

  • Departure of key executives may disrupt fulfillment operations and strategic direction.
  • Complaints from major clients about excessive charges could damage reputation and client relationships.
  • Former CEO's new AI logistics startup may increase competition and draw clients away.

What makes Flexport unique

  • Flexport offers a comprehensive logistics platform with real-time tracking capabilities.
  • The company provides end-to-end logistics services, including ocean, air, and ground transportation.
  • Flexport's technology platform enhances supply chain visibility and control for clients.

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Benefits

Free Food

Company Social Outings

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan

INACTIVE