All Accor

Global hotel management, franchising, loyalty program

Guest Service Agent

Hotel Guest ServicesPosted on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Fluency in English, French, and Arabic is required; additional languages are a plus.
A service-focused personality is essential.
Prior experience working with Opera, Opera Cloud, or a related system is required.
A bachelor's degree or diplomas/certifications are required.
Experience working in a five-star hotel or relevant experience in the hotel industry is required.
Being currently in the UAE and willing to join immediately is advantageous.

Responsibilities

Greet guests, check them in, respond to requests, and settle accounts while providing service.
Take the initiative to add a personalized experience for guests.
Promote hotel facilities and seek opportunities to enhance guests’ stays through upselling.

Desired Qualifications

Additional languages are a plus.
Being currently in the UAE and willing to join immediately is an advantage.

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
Take the initiative to add a personalized experience.
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

Fluency in English, French & Arabic; additional languages are a plus.
Service focused personality is essential; experience is an asset.
Prior experience working with Opera / Opera cloud or a related system.
Bachelors or diplomas/certifications are required.
Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
Currently in UAE and willing to join immediately will be an advantage.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs