Executive – Warehouse Operations - Contract Logistics

Description
ROLES & RESPONSIBILITIES
Key responsibilities    Operations Management
    Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
    Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.
    Need to plan required manpower in line with volume fluctuations. 
    150 plus staff needs to be handled independently with teamwork.
    Responsible for loss control of site.
    Need to analyze ops miss report and productivity.
    Need to ensure good hygiene of warehouse.
    Timely reply of customer queries.
    Not to compromise on safety of employees and premises. 
    Timely escalations to Management on non-compliance.
    Timely revert on mail for any short/ excess shipments received.
    Plan for Improve productivity of the site.
    Layout wise manpower planning.
o    Regional P & L management 
    Ensure zero debits from customer.
    Avoid productivity loss in Ops to sustain margins.
    Ensure P & L in line within budget
Customer relationship Management
    Support in customer based on timely need.
    Resolving customer queries and sending reports timely. 
    Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager