Full-Time

Head of Policy & Content Moderation

Confirmed live in the last 24 hours

Handshake

Handshake

501-1,000 employees

Connects students with job opportunities

Cybersecurity
Education

Compensation Overview

$187k - $220kAnnually

Senior, Expert

Remote in USA

Category
Risk & Compliance
Legal & Compliance
Requirements
  • Proven experience in developing and implementing both internal and external policies in a senior Trust & Safety role, preferably in a company with both marketplace and community dynamics.
  • Strong expertise in industry best practices, regulations, and emerging trends related to trust, safety, and online community management.
  • Track record of leading complex trade-off discussions and building consensus among diverse stakeholders on challenging Trust & Safety issues.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams and departments.
  • Experience working with tools and technologies related to content moderation, user safety, and online platform security.
  • Ability to apply deep Trust & Safety knowledge to the unique challenges and dynamics of a growing business.
  • A strong blend of strategic thinking and hands-on execution, with the ability to deliver results while aligning with broader organizational goals.
Responsibilities
  • Collaborate with key cross-functional teams and policy stakeholders to ensure that policy analysis and recommendations reflect input from diverse perspectives. Lead discussions on policy trade-offs, guiding consensus toward decisions that align with Handshake’s long-term vision and objectives.
  • Leverage in-depth knowledge of industry trends, policy frameworks, and regulatory landscapes to shape policy recommendations and inform critical trade-off discussions. Work closely with internal teams to assess risks and policy requirements related to upcoming product launches. Continuously monitor emerging trends to keep Handshake proactive in addressing evolving challenges and threats.
  • Take full ownership of the policy development process, from identifying needs and prioritizing initiatives to setting direction and drafting both internal and external policies. Oversee the creation of mechanisms for training operations teams and measuring the impact and effectiveness of policies. Manage all Trust & Safety-related documentation, including community guidelines, enforcement notices, and internal content review SOPs.
  • Define and implement Handshake’s approach to enforcing policies, ensuring fairness and consistency across customer types. Design an enforcement system that balances user safety with the opportunity for users to correct violations.
  • Lead decision-making on individual content escalations and manage high-impact incidents. When necessary, escalate issues to leadership, providing clear analysis and recommended actions for resolution.

Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search, offering insights like company reviews and interaction statistics. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities and supporting universities in helping students succeed.

Company Stage

Series F

Total Funding

$422.2M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for skills-based education boosts Handshake's partnerships with educational institutions.
  • Employers offering student loan repayment benefits can attract more to Handshake's platform.
  • Social media-like interfaces and video features enhance user engagement on job platforms.

What critics are saying

  • Emerging competitors like Fizz target Handshake's demographic with innovative financial products.
  • Partnerships like Education at Work and Intuit offer direct industry experience, diverting students.
  • Demand for AI-driven skills may shift focus to platforms offering specialized skill development.

What makes Handshake unique

  • Handshake connects over 15 million students with 900,000 employers, a vast network.
  • The platform offers a user-friendly interface with centralized job listings and application tracking.
  • Handshake ensures data privacy, complying with regulations like FERPA for student protection.

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Benefits

💰Equity and ownership in a fast-growing company.

🍼16 Weeks of paid parental leave

💝Comprehensive medical, dental, and vision

💻Handshake offers $500/£360 home office stipend

📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend

🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.

🏝PTO