speakit

Digital dictation and speech recognition solutions

Dutch Customer Support Specialist - Mercedes Project

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in Greece

About the Job

Requirements

Native-level Dutch and strong proficiency in spoken and written English.
Previous experience in customer support, automotive services, or mobility assistance is a plus.
Ability to remain calm and professional in urgent or stressful situations, such as roadside support.
Comfort using digital tools and customer relationship management systems.

Responsibilities

Handle incoming customer inquiries via phone, email, and chat in Dutch.
Provide information about vehicles, service appointments, warranties, and mobility assistance.
Support customers with roadside assistance requests and coordinate with service partners when needed.
Assist with account-related questions and escalate complex technical cases when required.
Record customer interactions accurately in the customer relationship management system.
Communicate clearly, empathetically, and professionally to ensure customer satisfaction.
Stay up to date with brand policies, new models, and service offerings.

Desired Qualifications

Previous experience in customer support, automotive services, or mobility assistance is a plus.

Dutch Customer Support Specialist for Mercedes Project

speakit · Greece (Remote) · Full-time · Posted 2025-09-09

Workplace: remote

Department: Dutch

Description

On behalf of our client, we are looking for a Dutch-speaking Customer Support Specialist to join their team for the project of Mercedes. In this role, you will support customers with inquiries related to vehicles, mobility services, warranties, repairs and assistance programs. You will play an important role in ensuring drivers and vehicle owners receive timely, accurate, and customer-friendly solutions.

Key Responsibilities

Handle incoming customer inquiries via phone, email and chat in Dutch.
Provide information about vehicles, service appointments, warranties and mobility assistance.
Support customers with roadside assistance requests and coordinate with service partners where needed.
Assist with account-related questions and escalate complex technical cases when required.
Record customer interactions accurately in the CRM system.
Deliver clear, empathetic, and professional communication to ensure customer satisfaction.

Stay up to date with brand policies, new models and service offerings.

Requirements

Native-level Dutch and strong proficiency in English (spoken and written).
Previous experience in customer support, automotive services, or mobility assistance is a plus.
Excellent communication and problem-solving skills.
Ability to remain calm and professional in urgent or stressful situations (e.g., roadside support).
Strong organizational skills and attention to detail.
Comfortable using digital tools and CRM systems.

Benefits

1,500 euros gross per month & 14 salaries per year.
Monthly performance bonus.
Relocation package for abroad candidates.
Work remotely all over Greece.
Free online Greek language courses.
Opportunity to represent a global leader in the automotive and mobility industry.
Full training on automotive products, services and customer care processes.
Supportive team environment with room for growth.

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

Recently Posted Jobs

Explore more opportunities at speakit

See more jobs