Zurich Insurance
Global multi-line insurer with 75M customers
AI & Process Automation Engineer - Agents, Automation & Digitalisation
Hybrid work model with on-site work in Barcelona; relocation details not specified.
About the job
- Process analysis and automation design — ability to assess workflows and identify digitisation opportunities
- Technical Architecture and Solutioning - Ability to design and implement scalable technical architectures across automation, low-code, AI, and integration platforms. Skilled in defining solution components, data flows, APIs/connectors, security controls, deployment patterns, and reusable technical building blocks that ensure solutions are maintainable, extensible, and enterprise-ready.
- Hands-on engineering/harness engineering with automation and low-code platforms (Power Platform, Copilot Studio, workflow orchestration tools) and AI-based tools (Claude Code, LLM integrations)
- Software engineering fundamentals (Python, version control, CI/CD, configuration-as-code)
- Ability to translate business process descriptions into technical solution designs without requiring deep domain expertise
- Stakeholder engagement — communicating technical concepts to non-technical audiences, building trust
- Governance-aware development — embedding controls, auditability, and quality standards into delivery
- Project-based working — comfortable operating in transformation programmes alongside BAU
- Organisational agility — navigating a large, regulated enterprise environment
- Innovative thinking — identifying where automation and digitisation create genuine value vs. automation theatre
- Dealing with ambiguity — comfort with experimentation and iterative approaches in evolving fields
- Building networks — connecting across capabilities, regions, and functions to scale adoption
- Designing, building, and deploying automation solutions using workflow orchestration tools, low-code platforms (Power Platform, Copilot Studio), scripting (Python), and AI-assisted tooling (e.g. Claude Code, LLM integrations)
- Translating business process requirements into working technical solutions through collaboration with SMEs and process designers
- Developing reusable patterns, building blocks, and reference architectures for automation across IAA
- Ensuring solutions are production-ready: tested, monitored, documented, and maintainable
- Building and maintaining the scaffolding (templates, configuration, knowledge structures) that enables IAA teams to adopt automation tools safely and at scale
- Creating enablement materials, onboarding paths, and usage patterns that allow non-engineers to leverage automation and low-code tools within governed boundaries
- Operating as the technical interface between IAA business teams and the digitisation capability, reducing dependency on central IT for standard automation needs
- Ensuring all automation solutions meet IAA’s governance standards and comply with Group Technology & Operations requirements
- Embedding auditability, documentation, and appropriate human-in-the-loop controls into solution designs by default
- Maintaining compliance with responsible AI principles where AI-based components are used
- Ensuring solutions are maintainable, version-controlled, and handover-ready
- Working within projects and cross-functional initiatives to identify, prioritise, and deliver automation and digitisation use cases across IAA capabilities
- Training IAA staff on automation tools and self-service approaches
- Driving awareness and adoption of digitisation opportunities with business stakeholders alongside the Capability Manager
- Contributing to IAA’s strategic digitisation roadmap by surfacing opportunities, feasibility assessments, and lessons learned from delivery
- Collaborating with GTO and other functions to align on standards and reuse enterprise capabilities
- Work alongside experts in various technological domains.
- Enhance your skills with real-world experience
- Contribute to a team that values your input and creativity
About the company
Zurich Insurance Group is a global insurer that provides a range of insurance products for individuals, small businesses, mid-sized and large companies, and multinational corporations. It operates across property and casualty, life, health, and specialty lines, helping customers protect themselves, their assets, and their income from risk. Zurich underwrites risk by selling policies that specify covered events, premiums, policy terms, and claims processes; customers pay regular premiums, and Zurich pays claims or provides services when covered events occur, while also offering risk management support and guidance. The company's global reach—serving more than 75 million customers in over 200 countries and territories—sets it apart from many peers, along with a long history (founded in 1872 in Zurich, Switzerland), a large and diversified product portfolio, and a strong track record of delivering shareholder value. Zurich emphasizes a unified, purpose-driven approach under
Company Size
10,001+
Company Stage
IPO
Headquarters
Zurich, Switzerland
Founded
1872
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Simplify's Take
What believers are saying
- H1 2026 operating profit hit $4.8 billion, with P&C combined ratio at 92.7%.
- Beazley regulatory approvals cleared September 14, 2026, removing a major transaction overhang.
- Zurich launched Advisor IQ and expanded SME liability appetite on September 8, 2026.
What critics are saying
- Radiant World coverage tied Zurich to potential trade-credit losses and fraud allegations.
- Beazley integration starts October 1, 2026, risking execution mistakes and capital distraction.
- Sierra Signorelli's departure and repeated senior moves signal ongoing leadership churn.
What makes Zurich Insurance unique
- Zurich's 266% SST ratio and $8.9 billion 2025 operating profit show fortress underwriting.
- Beazley creates a $15 billion specialty platform, combining Lloyd's access with Zurich's distribution.
- Middle market growth under Alex Wells delivered double-digit U.S. expansion since 2020.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Hybrid Work Options
Professional Development Budget
Company News
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Zurich bolsters leadership in Asia-Pacific commercial insurance. Zurich Insurance has unveiled two senior appointments covering property underwriting and multinational & captive solutions. Patrick Fyson (pictured) has been appointed head of property, Asia, while Dylan Bryant takes the newly created role of head of Zurich Multinational & Captives, Asia Pacific. Both are based in Singapore. Fyson will lead Zurich's property underwriting function across Asia, focusing on underwriting strategy, sustainable growth and strengthening in-country underwriting capabilities. He joins from Canopius Group, where he was most recently head of property direct & facultative, APAC & MENA. He previously spent more than nine years at Tokio Marine Kiln in increasingly senior roles. Fyson will report to Liam Burrell, chief executive Singapore and head of commercial insurance, Asia. Bryant will lead Zurich's multinational & captives business across Asia-Pacific, overseeing outward, inward and international programmes, as well as captive fronting and related solutions. He will drive strategy, performance and service delivery while supporting the region's contribution to Zurich's global multinational and captives network. Bryant most recently served as executive manager, group insurance at Commonwealth Bank. His previous roles include director and CEO of Swiss Re International in Hong Kong, as well as senior positions at Aon and Lloyd's. He previously spent more than a decade with Zurich between 2002 and 2014 in underwriting and multinational-focused roles. Bryant will report to Sean Walker, APAC head of commercial insurance and chief technical officer, Asia Pacific, with accountability to Carin Gantenbein, global head of multinational network management. He will join the APAC Commercial Insurance leadership team and the Global Zurich multinational team. Burrell said: "Patrick's strong technical skills, in-market international trading experience, and leadership skills position him well to lead the next phase of growth for our Property portfolio in Asia. His background in managing complex property portfolios across multiple markets will be invaluable as we continue to grow our commercial business in Asia and support customers with comprehensive risk solutions." Walker said: "Multinational organisations across Asia Pacific are facing increasingly complex, interconnected risks as they expand across markets. Dylan's appointment - and his return to Zurich - further strengthens our ability to deliver coordinated, compliant and commercially effective solutions across both multinational programmes and captives. His strong understanding of complex commercial risks, combined with his experience across insurance, broking and corporate risk management, will be invaluable as we continue to grow this important part of our business." Editor's picks. 19 August 2026 14 August 2026 12 August 2026 11 August 2026
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The world's 50 "smartest" cities list has dropped, and only four U.S. spots made the ranking. Primary Author: Gerrish Lopez Updated Sat, August 29, 2026 at 10:30 AM PDT When you think of a "smart city," certain tropes often come to mind: neon-lit skyscrapers, autonomous vehicle lanes and daily activities completed with the flash of a palm or tap of a button on your phone. However, the true mark of urban intelligence lies in human-centered design. According to the 2026 IMD Smart City Index, Zurich has officially secured the title of the world's "smartest city" for the seventh consecutive year. What sets Zurich apart isn't just flashy technology, but how seamlessly innovation serves daily life. The IMD index evaluates 148 global cities based primarily on resident perceptions across two core pillars: existing physical Structures and available Technology. These are evaluated across five dimensions: health and safety, mobility, activities, opportunities and governance. Out of every city assessed, Zurich emerged as the only city to achieve the coveted AAA overall Smart City Rating. A city that functions effortlessly for its residents naturally yields a better experience for visitors. Efficient public transit, sustainable urban planning, accessible green spaces and inclusive civic governance create an environment where daily friction disappears. Zurich leads a strong European cohort at the top of the index, followed closely by Oslo (2), Geneva (3), London (4), Copenhagen (5) and Lausanne (7), with Dubai (6) breaking into the top tier as a Middle Eastern tech hub. Only four U.S. cities made the top 50 rankings in 2026. Boston ranks the highest at number 35. Washington, D.C. jumped 23 spots up the rankings to land at number 39. Other U.S. metros in the top 50 include Seattle (41) and New York (45), while San Francisco (72), Los Angeles (73), Denver (78), Chicago (81) and Philadelphia (99) ranked in the top 100. The global standard set by Zurich is a model showing that smart cities are defined by how effectively technology enhances sustainability, mobility and human wellbeing. Check out the full ranking and city profiles here. Ten smartest cities in the world, according to the 2026 IMD Smart City Index. * Zurich * Oslo * Geneva * London * Copenhagen * Dubai * Lausanne * Canberra * Singapore * Abu Dhabi