Landtrust Title Services

Escrow Officer

Real EstatePosted on Nov 10

Full-timeGreen Bay, WI, USA$55k - $70kIn-person

About the Job

Requirements

At least 1–2 years of previous title company experience, a bachelor’s degree, or an established business background is required.
An active Notary Public commission in the state is required.
Ability to work professionally and collaboratively in a team-oriented environment.
Customer service capability and a strong client service mindset are required.
Excellent written and verbal communication skills are required.
Ability to accept feedback, adapt, and learn is required.
Strong organizational skills and keen attention to detail are required.
Excellent mathematical and analytical skills are required.
Ability to prioritize multiple files and competing work demands in a fast-paced environment is required.
Ability to handle confidential information and maintain data security and discretion is required.
Proficiency with standard office equipment, including computers, fax machines, printers, telephone systems, and calculators, is required.

Responsibilities

Enter closing figures and balance files in ResWare software.
Act as the liaison between realtors and lenders before closing.
Work with the lender to obtain the Lender’s Closing Package and Final Closing Disclosure for transactions that are not cash deals.
Respond to and handle emails and phone calls from borrowers, agents, lenders, and other transaction participants according to customer experience guidelines.
Submit requests to the Clearance Team for review of title clearance items and preparation of miscellaneous required closing documents.
Review file supporting documentation, including mortgage payoff statements, paid assessment letters, commission statements, tax bills, and other documents specific to the file.
Enter closing figures into the Buyer/Seller Closing Disclosure and Settlement Statement in ResWare.
Review title commitments and coordinate collection of required title clearance items.
Review mortgage payoffs for accuracy and completeness.
Audit invoices, bills, and commission statements for accuracy.
Prepare, print, and organize miscellaneous documents required for closing.
Attend and facilitate real estate closings, greet buyers, sellers, and agents, and ensure required documents and identification are in place before closing begins.
Ensure the closing package is properly executed, including all required signatures and dates.
Serve as liaison between realtors and lenders during the closing process.
Balance and disburse funds in ResWare in accordance with lender instructions and seller attorney closing statements.
Monitor the ResWare “My Actions” queue or relevant team task spreadsheet for assigned tasks, prioritize files by closing date, and complete assigned items in ResWare.
Monitor email daily for incoming requests and respond according to customer experience guidelines.
Coordinate files as needed and as assigned by management.
Answer and respond to calls to the direct work phone number within the same business day.
For applicable teams, monitor the shared team inbox, assign tags as needed, and respond promptly to email requests.
Update the coordinator checklist within each file when applicable.
Balance the bottom line in ResWare to the seller’s closing statement when provided.
Stay current with the closing calendar and scheduled transaction updates.
Attend scheduled closings as required.
Respond to post-closing emails and resolve inquiries in a timely manner.
Complete and address post-closing questions accurately and efficiently.
Manage and respond to emails related to upcoming closings to ensure readiness and alignment.
Participate in weekly activities and follow-ups as assigned to support closing operations.
Deposit and/or deliver seller proceeds, realtor commissions, and other required funds daily.
Attend scheduled team meetings in person or by virtual call with camera.
Participate in closing huddles with the closing team to review updates, priorities, and workflow coordination.
Use the Held Funds Report to identify and appropriately disburse held funds associated with assigned files.
Submit monthly expense reports accurately, with proper documentation, and on time.
Maintain adequate closing office supply levels by monitoring inventory and restocking as needed.
Respond to or acknowledge personal and team emails within two hours according to customer experience guidelines.
Complete files accurately by obtaining required documentation and balancing to the final lender’s Closing Disclosure and lender wire amounts.
Close and disburse an average of five files per week.
Provide timely email status updates throughout the closing process.
Maintain at least 80% accuracy, targeting 90% or higher, in recording submissions with minimal errors.
Enter 1099 information accurately in files with zero errors.
Maintain zero file shortages.

Escrow Officer - Caliber Title

Landtrust Title Services · Green Bay, United States · Full-time · Posted 2026-10-07

Salary: USD 55,000–70,000

Workplace: on_site

Department: Title Operations

Description

Landtrust Title Services is a title services company focused on delivering customer-centric support and smooth real estate transactions for partners including attorneys, agents, developers, and lenders. Our work is built around accuracy, responsiveness, and a commitment to helping every transaction move forward with confidence.

The Escrow Officer role involves coordinating closing documents with buyers, sellers, lenders, and real estate agents, disbursing funds, and ensuring all documents are accurate and compliant with legal and regulatory standards.

Core Responsibilities

Coordinating

Responsible for entering closing figures and balancing files in ResWare Software.
Acts as the liaison between realtors and lenders prior to closing.
Work with the lender to obtain Lender’s Closing Package and Final CD (applicable for deals that are not classified as a cash deal).
Responsible for responding and handling emails and phone calls from borrower, agent, lenders, and any other persons involved with a transaction according to our CX guidelines.
Submits requests to Clearance Team for review of title clearance items and preparation of miscellaneous required documents for closing.
Reviews file’s supporting documentation, such as mortgage payoff statements, paid assessment letters, commission statements, tax bills, and anything else specific to file.

Escrow

Enter closing figures into the Closing Disclosure (Buyer/Seller CD) and Settlement Statement within Resware
Review title commitments and coordinate the collection of required title clearance items
Review mortgage payoffs to ensure accuracy and completeness
Audit invoices, bills, and commission statements for accuracy
Prepare, print, and organize all miscellaneous documents required for closing
Attend and facilitate real estate closings, greeting buyers, sellers, agents while ensuring all required documents and identification are in place prior to commencement
Ensure the closing package is properly executed, including all required signatures and dates
Serve as the liaison between Realtors and lenders during the closing process
Balance and disburse funds within Resware in accordance with lender instructions and seller attorney closing statements

Responsibilities by Task

Daily

Monitor “My Actions” queue in Resware, or relevant team task spreadsheet, for all assigned tasks, prioritizing files by closing date, and complete assigned items in Resware.
Monitor email daily for incoming requests and respond in accordance with CX guidelines
Coordinate files as needed and as assigned by management
Answer and respond to calls to direct work phone number within the same business day
For applicable teams, monitor the shared team inbox, assign tags as needed, and respond to email requests promptly
Update the coordinator checklist within each file, when applicable
Balance the bottom line in Resware to the Seller’s Closing Statement when provided
Stay current with the closing calendar to ensure awareness of all scheduled transactions and updates
Attend all scheduled closings as required
Respond to post-closing emails and resolve inquiries in a timely manner
Complete and address post-closing questions accurately and efficiently
Manage and respond to emails related to upcoming closings to ensure readiness and alignment
Participate in weekly activities and follow-ups as assigned to support closing operations
Deposit and/or deliver Seller Proceeds, Realtor Commissions and any funds as required daily.

Weekly

Attend team meetings either in person or virtual call (via camera) as scheduled by management
Participate in closing huddles with the Closing team to review updates, priorities, and workflow coordination
Utilize the “Held Funds Report” to identify and appropriately disburse any held funds associated with assigned files
Submit monthly expense reports in a timely manner, ensuring accuracy and proper documentation
Maintain adequate closing office supply levels by monitoring inventory and restocking as needed

Productivity Expectations

Respond to and/or acknowledge all personal and team emails within two hours, in accordance with CX guidelines
Accurately complete files by obtaining all required documentation and ensuring proper balancing to the final Lender’s Closing Disclosure (CD) and lender wire amounts
On average, close and disburse 5 files a week
Respond to emails throughout the closing process with timely status updates
Maintain a minimum of 80% accuracy, with a goal of 90% and above, in recording submissions with minimal errors
Ensure 1099 information is accurately entered into files with zero errors
Maintain zero file shortages

Requirements

Qualifications

1-2 years previous title company experience and/or bachelors’ degree or established business background required.
Active Notary Public commission in the State required
Strong ability to work professionally and collaboratively in a team-oriented environment
Thrives in a customer service–focused role with a strong client service mindset
Excellent written and verbal communication skills
Open to feedback, adaptable, and willing to learn
Strong organizational skills with keen attention to detail
Excellent mathematical and analytical skills
Ability to prioritize multiple files and competing work demands in a fast-paced environment
Ability to handle confidential information and maintain data security and discretion
Proficiency with standard office equipment, including computers, fax machines, printers, telephone systems, and calculators

Salary Range

$55,000 - $70,000

Benefits

Medical
Dental
401k with matching
PTO
VTO

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About the Company

Landtrust Title Services

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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