Quality Manager

Job Description

At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.

As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.

Job Summary:
Builds and manages a quality network of those performing quality functions to achieve quality expectations and foster professional growth, with an emphasis on establishing consistent quality assurance practices and behaviors across projects. Oversees the development and implementation of quality strategies focused on prevention, standardization, and continuous improvement to ensure that products, services, and processes consistently align with established frameworks and achieve client expectations. Collaborates with cross-functional managers to provide management and leadership for all quality assurance programs while ensuring appropriate quality control activities are effectively implemented by project teams and supported by national resources. Reviews and assess quality needs, drives adoption of quality frameworks and operating models, provide relevant training and facilitation, and maintain active communication to reinforce a culture of quality ownership and accountability. Reviews complex quality issues, leveraging advanced expertise and cross-functional collaboration to drive effective solutions and process enhancements.

Key Responsibilities:
Oversees the implementation and maintenance of quality frameworks, including execution of quality processes, to ensure that products and services consistently achieve project and company expectations.
Facilitates cross-functional quality review meetings across various, multi-matrixed scopes, presenting data-driven insights and collaborating on solutions to enhance operational performance.
Provides active management of quality coordinators and others performing quality functions to achieve quality expectations and foster professional growth, and ensures all team members understand and adopt their quality responsibilities, including the craft.
Provides active management of quality processes in early project phases including during project pursuit and preconstruction phases, and ensures quality expectations are defined early and integrated into project proposal responses and procurement processes.
Provides active monitoring and support for execution of quality processes during the construction phase, and ensures quality expectations are aligned with established frameworks.
Investigates quality non-conformance items, at the project, client or business unit level, especially those which have higher severity or potential for re-occurrence and ensures the timely implementation of corrective and preventive actions.
Manages tracking and analytics for key quality metrics, including measurements connected to company goals and objectives, to identify trends and recommend targeted improvements.

Education Qualifications:
Bachelor's degree in construction management, engineering, a related field, or equivalent experience required.

Work Experience:
7-9 years of experience in project management, quality assurance, quality control, or a related field required.
2-4 years of experience in a managerial capacity required.

Certifications and Licenses:
American Society for Quality (ASQ) Certified Manager of Quality / Organizational Excellence (CMQ/OE) certification required.
Healthcare Access and Information (HCAI) Office of Statewide Health Planning and Development (OSHPD) “A” license preferred.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers.