Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Fluency in Spanish is required.
A high school diploma or high school equivalency diploma is required.
For the per diem shift, availability must be coordinated monthly with management, and the employee must work at least two weekend days per month from 9 a.m. to 5 p.m. and cannot work more than 30 hours per week.
Responsibilities
Provide customer service by greeting patients, responding accurately and appropriately, and thanking them for calling.
Make appointments for new and existing patients using the practice management system template.
Coordinate with Patient Services Representatives and nursing staff to accommodate patient requests for earlier appointments.
Verify demographic and insurance information provided by patients and enter it accurately into the practice management system.
Verify insurance information, including eligibility, primary care provider, and referrals when required for the visit type and insurance.
Provide backup support for patient registration as requested by management.
Attend monthly departmental meetings.
Handle other duties as assigned.
Complete the per diem training schedule Monday through Friday, 9 a.m. to 5 p.m., for five weeks.
Description
Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY.
RATE OF PAY/SALARY: $19.00 per hour PLUS Monthly incentives available
WORK LOCATION(S): Newburgh, NY
STATUS: Per Diem, Full Time
***Please note that this is an onsite position. ***
CORNERSTONE BENEFITS:
Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays IMonthly incentives available
CORNERSTONE’S MISSION:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.
JOB SUMMARY:
Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
Makes appointments for new and existing patients using the practice management system template.
Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments.
Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
Provides back-up support for patient registration as requested by management.
Attends monthly departmental meetings.
Handles other duties as assigned.
#IND1
Requirements
Bilingual: Fluent in Spanish
High School Diploma or High School Equivalency Diploma
For PER DIEM shift – Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week).
Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.