Bitdefender

Malware protection software via machine learning

Strategic Account Manager

Account ManagementPosted on Nov 13

Full-timeBucharest, RomaniaNo salary listedIn-person

About the Job

Requirements

Experience in selling, demand generation, or renewing enterprise software across a diverse customer base, with a demonstrated ability to meet or exceed sales quotas for retention and/or growth.
Experience working with both direct customers and channel partners.
Strong negotiation skills.
Strong communication skills.
Strong relationship-building skills.
A commercial mindset and the ability to identify growth opportunities.
Strong organizational, pipeline management, and forecasting skills.
A proactive, customer-focused approach and the ability to work independently.
At least 3 years of B2B sales or account management experience.
Fluency in written and spoken German and English.

Responsibilities

Own a portfolio of strategic accounts and manage the renewal cycle from early engagement through contract closure.
Build strong relationships with customers, decision-makers, and business partners.
Proactively identify renewal risks and coordinate action plans to improve customer retention.
Identify and develop upsell and cross-sell opportunities within existing accounts.
Work closely with Sales, Customer Success, Partners, Technical Support, and other internal teams.
Maintain an accurate renewal and expansion pipeline and prepare weekly forecasts.
Monitor customer needs, product adoption, and account health to identify risks and opportunities.

Desired Qualifications

Experience working with customers in the DACH market.
Experience with enterprise software or cybersecurity solutions.
Previous experience in renewals, retention, or expansion sales.
Experience managing strategic or enterprise accounts.

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

As a Strategic Account Manager, you will join our EMEA Strategic Renewals & Expansion team, part of the EMEA Inside Sales organization.

You will manage a portfolio of strategic customers across the DACH region, with responsibility for customer retention, contract renewals, and account growth. You will work directly with customers and through our partner ecosystem to identify renewal risks, secure on-time renewals, and uncover upsell and cross-sell opportunities.

Key Responsibilities

Own a portfolio of strategic accounts and manage the renewal cycle from early engagement through contract closure.
Build strong relationships with customers, decision-makers, and business partners.
Proactively identify renewal risks and coordinate action plans to improve customer retention.
Identify and develop upsell and cross-sell opportunities within existing accounts.
Work closely with Sales, Customer Success, Partners, Technical Support, and other internal teams.
Maintain an accurate renewal and expansion pipeline and prepare weekly forecasts.
Monitor customer needs, product adoption, and account health to identify risks and opportunities.

Qualifications & Skills

Experience in selling, demand generation, or renewing enterprise software across a diverse customer base, with a demonstrated ability to meet or exceed sales quotas for retention and/or growth.
Experience working with both direct customers and channel partners.
Strong negotiation, communication, and relationship-building skills.
Commercial mindset with the ability to identify growth opportunities.
Strong organizational, pipeline management, and forecasting skills.
Proactive and customer-focused approach, with the ability to work independently.

Must-have

Minimum 3 years of B2B sales or account management experience.
Fluent German and English, both written and spoken.

Nice-to-have

Experience working with customers in the DACH market.
Experience with enterprise software or cybersecurity solutions.
Previous experience in renewals, retention, or expansion sales.
Experience managing strategic or enterprise accounts.

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About the Company

Bitdefender

Malware protection software via machine learning

Bitdefender is a cybersecurity company that protects people and organizations by offering a range of security products and services. Its offerings cover prevention, hardening, risk management, and incident analytics for government bodies, large enterprises, SMEs, and individuals, sold through a global network of partners. The company uses advanced machine learning and deep learning to detect malware and other online threats, continuously updating its technology through rapid research and development. Bitdefender distinguishes itself with a strong emphasis on R&D, demonstrated by hundreds of engineers and researchers and a high patent output over the past few years, as well as its broad global reach. The company’s goal is to keep families and businesses safe online by delivering reliable, AI-powered security solutions and ongoing threat intelligence, across countries and sectors.

Company size: 1,001-5,000
Company stage: Private
Total funding: $13.3M
Headquarters: Bucharest, Romania
Founded: 2001

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