Head of Care Delivery

Head of Care Delivery

Raydar · New York, United States · Full-time · Posted 2026-11-12

Salary: USD 200,000–240,000

Workplace: on_site

Description

About the company

Our client is a fast-growing wellness and fitness services company.

The role

Raydar is recruiting for this role on behalf of our client. Lead a coaching organization as a senior operations and people leader, owning service quality, coach performance and retention while building the systems and measurement that support consistent delivery at scale. The role combines people management, incentive design, analysis and close work with product and engineering partners.

What you'll do

- Analyze client feedback, coach input and cohort data to find what keeps clients engaged or causes them to drop off, and turn those findings into improvements.

- Translate clinical standards into practical training, workflows and quality reviews that coaches can apply in every session.

- Lead and develop the head coach and coach success team, setting priorities and building a culture that keeps strong coaches growing with the company.

- Set up pay, coach assignment, advancement paths and recognition programs that reward coaches for the results clients achieve.

- Raise the bar on how coaches are screened, assessed during their trial period and reviewed over time, with transparent expectations and actionable feedback.

- Channel client and coach needs into product priorities, help test and roll out changes, and evaluate rollouts on how smoothly they support day-to-day service.

- Build measurement and experimentation practices, and apply AI and automation to training, quality review and support while keeping the human relationship central.

Requirements

What we're looking for

- A proven record of improving the experience and outcomes of a complex, growing service business, ideally one that uses technology, with measurable gains in retention, quality or client results.

- Strong people leadership experience, including leading teams, developing managers and making fair performance decisions.

- Experience designing or improving incentives, hiring criteria, performance management or workforce operations, and understanding how these affect both practitioners and customers.

- Top-tier analytical skill: comfortable with modelling, hands-on data work, cohort and test readouts, and judging when a metric warrants a deeper look.

- Experience training and developing workforces.

- Experience building financial and quantitative models, including compensation models for a two-sided marketplace.

- Hands-on experience working in workflows built around AI tools.

- Experience partnering with product and engineering to improve service delivery and staying involved through adoption and evaluation.

- Strong ownership, curiosity and empathy, with comfort moving between strategy and detail and making decisions with incomplete information.

Bonus points

- Prior management of remote health or wellness programs, such as coaching or lifestyle services.

- Strong personal interest in healthy living and lifestyle habits, with the ability to teach others and weigh research critically.

- Background hiring, sales or onboarding in a fast-growing business where the people delivering the service determine customer results.

Benefits

Compensation and benefits

- Base salary: USD 200,000 to 240,000 per year

- Equity

Location and work model

- New York, NY, United States

- On-site, 4 to 5 days per week in office

- Full-time

Apply

Apply at Raydar

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