Staff Business Systems Analyst
Technical Solutions, New York
Posted on 2/9/2024
Datadog

5,001-10,000 employees

Monitoring platform for cloud applications and services
Company Overview
Datadog stands out as a leading monitoring platform for cloud applications, offering comprehensive observability of data from various sources, which aids DevOps teams in preventing downtime and enhancing user experience. The company's culture emphasizes technical excellence and problem-solving, fostering an environment that encourages continuous learning and growth. With its unique ability to analyze and explore logs for rapid troubleshooting, Datadog holds a competitive edge in the industry, demonstrating its commitment to technical innovation and industry leadership.
Data & Analytics

Company Stage

Series D

Total Funding

$150.6M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

74%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Zendesk
Salesforce
CategoriesNew
Business & Strategy
Requirements
  • 8+ years of experience in support strategy or a similar role as a business analyst
  • Experience in implementing multi-channel ticketing systems and AI solutions (i.e. Zendesk, Salesforce Service Cloud)
  • Proficient in performing accurate calculations and analyses with a strong attention to detail
Responsibilities
  • Support TS leaders by shaping their future vision, prioritizing their objectives, and executing on top objectives
  • Identify and evaluate opportunities for increased efficiency, test hypotheses through analysis, and collaborate cross-functionally to implement improvements
  • Contribute to long-term strategy by identifying business needs and translating them into requirements, evaluating technology solutions that best meet our business objectives
  • Design and oversee the implementation of technology tools & systems that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals
  • Develop and implement solutions by integrating generative AI into business operations to increase team efficiency & productivity
  • Be the focal point, mentor and coach for the business analysts to establish standards and best practices for requirement gathering, current and future state process workflows, solution design
  • Ensure that technology systems are scalable, reliable, and secure
Desired Qualifications
  • Excellent verbal and written communication skills
  • Ability to manage multiple projects simultaneously, each with unique challenges and stakeholders
  • Comfortable with ambiguity and adaptable to shifting priorities