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Conduent

BPO and digital solutions provider

Workforce Management Business Partner

Customer Experience & SupportPosted on Nov 12
Full-timeRemote in TurkeyNo salary listed

About the Job

Requirements

  • At least 2 years of experience in workforce management, ideally in a call-center or contact-center environment.
  • Experience with workforce planning, forecasting, capacity planning, or personnel scheduling.
  • Fluency in German, English, and Turkish, spoken and written.
  • Confident use of key performance indicators, reporting, and data-based analysis.
  • Ability to work independently and in a structured manner in a fully remote setup.

Responsibilities

  • Perform workforce planning, forecasting, and capacity planning for call-center operations.
  • Support personnel deployment planning, scheduling, and reporting.
  • Analyze and monitor relevant workforce management key performance indicators and service levels.
  • Work closely with operations and other teams to optimize resources and efficiency.
  • Derive actionable recommendations based on data, forecasts, and operational requirements.

Desired Qualifications

  • Workforce management experience in a call-center or contact-center environment.

About the Company

Conduent

BPO and digital solutions provider

Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.

Company size
10,001+
Company stage
IPO
Headquarters
Florham Park, NJ
Founded
2017

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