Product Manager
No salary listed
Senior
Draper, UT, USA
HybridAbility to work from the Draper, Utah office 1–2 days a week.
ProductProduct Management
About the job
Requirements
- Ability to work from the Draper, Utah office 1–2 days a week.
- At least 5 years of product management experience building consumer-facing applications; mobile app experience is required.
- Experience working with products that use advanced mobile technology, such as facial recognition, voice and speech recognition, LiDAR, device sensors, or similar technology.
- Demonstrated success in environments and processes requiring detailed documentation, privacy-standard or HIPAA compliance, or regular legal and compliance oversight.
- Ability to adapt approaches to changing business needs in a fast-paced startup environment.
- Excellent written and verbal communication skills, including communicating with stakeholders at all organizational levels.
- Experience working in agile environments with cross-functional teams.
- Familiarity with tools such as JIRA, Confluence, Figma, Adobe Analytics, or Tableau.
- Strong analytical and problem-solving skills, with proficiency using data and A/B testing to inform decisions.
- Strong technical literacy and ability to discuss algorithms, model performance, data structures, and API behaviors with engineers and data scientists.
Responsibilities
- Own the customer experience for an app-based vision exam and help shape the product vision, roadmap, and go-to-market strategy.
- Plan and execute the product roadmap for regulated prescription technology, aligning initiatives with company goals and customer needs.
- Lead discovery and validation with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes.
- Understand customer needs, motivations, and pain points to create user interfaces that turn complex tasks into simple-to-follow experiences.
- Lead an agile software development team and work cross-functionally to drive ideas from inception to launch.
- Collaborate with engineering, data science, UX design, marketing, and customer success to define, build, and launch product experiences.
- Track product metrics and key performance indicators, and deliver features that meet defined business outcomes.
- Partner with the compliance team to maintain and optimize change-management and regulatory-adherence processes, ensuring software changes are measured, validated, and documented before release.
- Partner with marketing and e-commerce to understand market response, create effective messaging and product positioning, and develop customer journeys from awareness through adoption and purchase.
Desired Qualifications
- Experience with medical devices is a plus.
About the company
1-800 Contacts sells contact lenses online directly to consumers, with services like online vision exams, prescription management, and expedited shipping. Customers order lenses via the website or app, may complete an online vision exam to obtain or verify a prescription, and receive lenses through fast shipping, with free returns or exchanges and reminders for reorders. It stands out by pairing a direct-to-consumer online model with 24/7 real-person support, a best price guarantee, and built-in prescription management for easy reordering. Its goal is to make getting and maintaining contact lenses easy, fast, and affordable by streamlining purchasing and ongoing prescription management.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
1992
Get referred to 1-800 Contacts
See people who can refer or advise you
Simplify's Take
What believers are saying
- June 2026 Eyebot kiosks at Utah malls expand The Framery’s optical funnel.
- S&P cited 13% retail revenue growth in Q1 and Q2 2026.
- Wirecutter named The Framery in-network with VSP and UnitedHealthcare, aiding conversion.
What critics are saying
- June 2025 closed 6over6 in Israel, cutting 60 jobs and shrinking innovation capacity.
- FTC antitrust history plus 2024 Warby Parker keyword-loss weakens search-defense strategy.
- S&P shows 6.6x leverage in Q2 2026; debt-funded dividends strain flexibility.
What makes 1-800 Contacts unique
- 1-800 Contacts still leads U.S. online contacts, with 20 million customers by 2026.
- Its app integrates Rx management, ExpressExam, and fast reorder logistics.
- SeekWell unifies 1-800 Contacts, The Framery, Luna, and Hello Eyes.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- 401(k) Company Match
- Unlimited Paid Time Off
- Tuition Reimbursement
- Company Equity
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Flexible Work Hours
- In-house restaurant with highly discounted meals
- Free snacks, ice cream, and drinks every day
- Full onsite gym