AspenTech

Asset optimization software for process industries

Principal Technical Support Engineer

Customer SupportPosted on Nov 5

Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

A bachelor's degree in Chemical Engineering or an equivalent discipline is required.
Bilingual proficiency in Korean and English is required.
Strong communication, customer relationship, and troubleshooting skills are required.
Experience in process simulation and modeling is mandatory.
Ability to accommodate 20–30% domestic travel is required.

Responsibilities

Provide technical consultation to customers on issues received by phone, web chat, and email, research those issues, and deliver solutions within defined periods.
Help customers maximize the benefits of the company's solutions.
Communicate with customers and internal staff.
Participate in new-release processes, including beta testing, and contribute to product quality improvements.
Deliver product training at the office and customer sites worldwide.
Develop customer competencies through training programs.
Organize certification exam events.
Develop training content to meet market trends and demand.
Transfer knowledge to and mentor internal staff.
Support sales closing through presentations and demonstrations.
Highlight the value of the company's solutions during sessions and persuade customers.
Work with the Customer Success team to sustain and grow product usage.

Desired Qualifications

Experience with Aspen solutions, including HYSYS and/or Aspen Plus, is preferred.
Experience in dynamic modeling and heat exchanger design is advantageous.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Your Impact

1.Technical support

Provide the consultation for customers for technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.
Help customer to maximize their benefit by utilize our solution.
Communicate effectively and efficiently to customers and internal staffs.
Involve new release process like beta testing and improving the product quality.

2. Trainings & Certification

Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
Develop customer’s competencies through our training program.
Organize certification exam events.
Develop training contents to meet market trend and demand.
Knowledge transfer and mentor for internal staff.

3. Sales support

Support sales closing by presentation and demonstration.
Highlight the value of AspenTech solution in the session and convince customer.
Work with Customer success team to sustain /growth the usage.

What You'll Need

Bachelor Degree in Chemical Engineering or equivalent disciplines

Bilingual in Korean and English.
Excellent communication, customer relationship and troubleshooting skills.

Mentor skills for junior consultants.

Process simulation and modeling experience is mandatory. Aspen solution (HYSYS and/or Aspen Plus) experience is preferred.

Dynamic modeling, Heat Exchanger design experiences are advantage.

Able to accommodate to 20-30% for domestic travel

About the Company

AspenTech

Asset optimization software for process industries

AspenTech provides industrial software that optimizes asset design, operations, and maintenance across the full lifecycle for capital-intensive process industries. Its offerings help customers improve efficiency, reduce costs, and boost operational performance by analyzing industrial data, modeling assets and processes, and applying optimization and lifecycle maintenance strategies. The software suite targets chemicals, energy, and engineering & construction, distinguishing itself with a specialized focus on asset optimization for these sectors rather than broad, general-purpose tools. The goal is to help clients maximize asset performance and reduce total operating costs through integrated design, operation, and maintenance solutions.

Company size: 1,001-5,000
Company stage: Private
Total funding: $100M
Headquarters: Bedford, TX
Founded: 1981

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