Full-Time

District Manager

Confirmed live in the last 24 hours

Blank Street

Blank Street

201-500 employees

Specialty coffee shop with efficient service

Food & Agriculture
Consumer Software

Compensation Overview

$85k - $97.5kAnnually

+ Equity Offering + Bonus Program

Senior

Boston, MA, USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Inventory Management
Customer Service

You match the following Blank Street's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5-6+ years of experience managing and leading operations in high growth hospitality/consumer brands
  • Experience managing large hospitality teams in multi-unit or multi-department management
  • Experience managing inventory and supply chain ordering
  • Experienced leader having successfully managed managers before
  • Ability to travel between locations in a city or broad metropolitan area
  • Passion for excellent customer service and hospitality
  • Ability to be autonomous and use excellent judgment
  • Excellent organizational skills
  • Highly effective interpersonal and communication skills
  • Ability to create workflows, systems and processes that support a dispersed team
  • Comfort setting a vision and executing against company goals
  • Can use emotional intelligence and conflict resolution skills to create a welcoming workplace
  • Well versed in change management
  • Proven training and development capabilities
  • Willingness to collaborate across departments and teams
  • Ability to troubleshoot and problem solve, prioritizing around urgency
  • Deep understanding of business and financial acumen
Responsibilities
  • Create a motivating and engaging culture that employees are excited to show up for
  • Consistently celebrate, train, coach and mentor your team
  • Step in to cover leadership scheduling gaps or time off in your locations
  • Oversee the districts’ time and attendance practices
  • Manage your district’s labor strategy and budget
  • Hire General Managers and Cafe Managers for your district in collaboration with Regional Leadership and the People Team
  • Support your General Manager’s hourly level hiring practices, guiding and supporting decision making - taking a holistic view of your talent bench
  • Oversee and validate the quality of training being led by your managers
  • Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
  • Partner with the People Team to navigate employee relations ensuring the utmost respect for our people and their experience
  • Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
  • Work to maintain the very best team engagement scores
  • Host market meetings & social events
  • Be a Blank Street brand ambassador, communicate our customer and employer value propositions to customers and teammates
  • Hold your management team accountable to food and beverage quality standards across your district
  • Oversee or unblock ordering, vendor relations, waste management, inventory counts when needed
  • Spend 30% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locations
  • Maintain operational excellence using our auditing platform
  • Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches
  • Promote an environment that is set up for success and an “A” DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations
  • Create a successful feedback loop between your HQ support partners and your teams on things such as: Store design, construction, maintenance, furniture, ambiance, music and other categories that impact our customer and team’s experiences in our physical spaces
  • Take ownership of your stores’ financial performance, finding areas for growth and inspire team to share the same vision across your district
  • Uphold the company standard NPS and google review scores
  • Develop meaningful ties with local businesses and people to help grow local brand loyalty and goodwill
  • Look for ways to continuously develop your leadership, training and coaching skills
  • Stay current on company tools, processes and communication
  • Assess where there are gaps in communication or processes that you can fill to improve district performance
  • Collaborate with other leaders across Blank Street to share best practices and build community
  • Attend all trainings and department meetings designed to support your development or performance
  • Support the New Store Opening team when a new location is opening in your district
  • Pilot new company initiatives, be seen as a trusted partner to execute new ideas, policies, practices, SOPs, equipment, recipes, ways of working and so on
  • Support marketing initiatives and brand or influencer collaborations
Desired Qualifications
  • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
  • Positive, enthusiastic and results driven
  • Passionate people leader and developer
  • Interested in continuous personal growth

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their business model focuses on efficiency and customer convenience, operating small locations to keep costs low while sourcing specialty coffees and fresh, locally-sourced food. Blank Street stands out from competitors by paying its baristas above-market wages, which helps maintain a motivated workforce. Customers can enhance their experience through the Blank Street app, which allows for ordering ahead, customizing drinks, and participating in loyalty programs. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service.

Company Stage

Seed

Total Funding

$50.6M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rapid expansion into major cities increases brand visibility and market presence.
  • Subscription model provides steady revenue and enhances customer loyalty.
  • Partnerships with lifestyle brands boost brand visibility and customer engagement.

What critics are saying

  • Rapid expansion may lead to operational inefficiencies and overextension.
  • Subscription program may not resonate with all customer segments, risking dissatisfaction.
  • Reliance on outsourced vendors poses risks if supply chain disruptions occur.

What makes Blank Street unique

  • Automated espresso machines ensure consistent quality and enhance barista-customer interaction.
  • Small, cost-effective locations reduce overhead and allow competitive pricing.
  • Focus on high-quality, clean, and natural products at affordable prices.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity