Technology Support 3 - Application Support / Production Support - Geneos - Unix
No salary listed
Mid
Mumbai, Maharashtra, India
In Person
IT Operations
About the job
Requirements
- Three or more years of experience, or equivalent expertise, troubleshooting, resolving, and maintaining information technology services.
- Experience supporting public cloud-based applications.
- Experience building tools using artificial intelligence.
- Knowledge of automating daily support operations using scripting and tooling.
- Demonstrated experience using enterprise-authorized artificial intelligence capabilities in production support workflows, with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before taking action, escalate when uncertain, and follow operational and security expectations.
- Experience using one or more observability and monitoring tools or techniques, such as Datadog, Dynatrace, Splunk, or ITRS Geneos.
- Knowledge of one or more general-purpose programming languages or automation scripting, such as Python or Unix shell scripting.
- Experience with one or more major cloud services, such as AWS, Azure, or Google Cloud Platform, and Infrastructure as Code tooling.
- Understanding of networking concepts and troubleshooting.
- Ability to work collaboratively and develop meaningful relationships to achieve common goals.
Responsibilities
- Provide client services by monitoring and responding to client inquiries and requests.
- Treat operations as software problems, solve system failures, minimize client impacts, and ensure systems function seamlessly to meet business needs.
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting business operations.
- Use enterprise-authorized artificial intelligence capabilities in the work environment to accelerate incident triage and trend analysis from operational signals, validate outputs, and handle operational data according to sensitivity and security requirements.
- Apply reuse-first, AI-assisted practices within incident, problem, and change routines to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations.
- Monitor production environments deployed on premises and on AWS for anomalies, and address issues using standard observability tools.
- Create proactive event management through observability and develop automation to minimize toil.
- Work closely with Software Engineering and Product teams and other stakeholders to understand issues, drive resolutions, and enhance application stability, performance, and availability.
- Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance.
- Identify trends and assist in managing incidents, problems, and changes in support of full-stack technology systems, applications, or infrastructure.
- Participate in public cloud infrastructure management and cost optimization, and ensure platform resiliency through managed Disaster Recovery, Site Reliability, and High Availability events.
Desired Qualifications
- Experience with artificial intelligence tools such as Copilot or Claude Code.
- Familiarity with Information Technology Infrastructure Library support methodologies and concepts.
- Experience or knowledge of working in a DevOps or Site Reliability Engineering model.
- Knowledge of the investment banking domain, including fixed income products.
About the company
JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1799
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Simplify's Take
What believers are saying
- Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
- Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
- Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.
What critics are saying
- AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
- Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
- It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.
What makes JP Morgan Chase unique
- It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
- It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
- Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.
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Benefits
- Health Insurance
- Flexible Work Hours
- Paid Sick Leave
- Paid Holidays