Simplify Logo

Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Trimble

Trimble

5,001-10,000 employees

Provides technology solutions for various industries

Social Impact
Industrial & Manufacturing
Data & Analytics

Compensation Overview

$57.6k - $75kAnnually

+ Commission

Junior, Mid

Remote in USA

Fully remote position.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • Must have a minimum of 2 years in mission critical software as a solution client facing role such as Customer Success
  • BA/BS required
  • Superior verbal and written communication skills
  • Ability to understand and solve complicated problems
  • Strong sense of urgency with a solutions-oriented mindset
  • Experience working with cross-functional teams such as technical support, product, account management, and marketing
  • Willingness to occasionally travel to visit clients
Responsibilities
  • Build strong relationships by proactively connecting with your assigned client base through phone calls, online meetings, and emails.
  • Accountable for assigned churn mitigation and client renewal target numbers
  • Represent the voice of the customer within the organization
  • Create and manage success plans for designated clients
  • Analyze and present to client’s key metrics to support product adoption
  • Identify, track, and mitigate any risk that may result in a loss of a client relationship
  • Partner with Account Manager to identify client expansion opportunities
  • Partner with Legal & Order Fulfilment team on payment or collection issues
  • Coordinate support and product teams when needed for escalations or account risk
  • Track and update all activities with each client in the CRM
  • Serve as an industry and product subject matter expert

Trimble provides advanced technology solutions for various industries, including construction, agriculture, geospatial, transportation, and logistics. Their products consist of integrated software and hardware that help clients improve efficiency and reduce costs. Trimble's technology connects the physical and digital worlds, allowing users to access and utilize data effectively through over 150 software integrations. This flexibility sets Trimble apart from competitors, as it enables clients to optimize workflows and make informed decisions. The company's goal is to drive productivity and precision in industries while also promoting community and environmental sustainability through initiatives like the Trimble Foundation.

Company Stage

IPO

Total Funding

N/A

Headquarters

Westminster, Colorado

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Trimble's strategic partnerships, such as with Esri, enhance its technological capabilities and market reach, fostering innovation in geospatial technologies.
  • The launch of new products like the R980 GNSS system and the end-to-end Asset Lifecycle Management software suite demonstrates Trimble's continuous innovation and ability to meet diverse industry needs.
  • Acquisitions like Flashtract expand Trimble's technological portfolio, minimizing risk and improving efficiency for clients in the construction sector.

What critics are saying

  • The highly competitive nature of the technology and software markets may pressure Trimble to continuously innovate to maintain its market position.
  • Integration challenges from acquisitions, such as Flashtract, could pose risks in terms of cultural and operational alignment.

What makes Trimble unique

  • Trimble's extensive investment in R&D, over $540 million in 2022, underscores its commitment to innovation and positions it ahead of competitors in technology development.
  • The company's broad suite of over 150 software integrations offers unparalleled flexibility and connectivity, enabling clients to optimize workflows and make data-driven decisions.
  • Trimble's focus on sustainability through the Trimble Foundation sets it apart by aligning business success with community and environmental resilience.