Agency Premier Academy Specialist

Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

Report to: Manager, Agency Premier Academy
Location: Hanoi
Function: Agency Distribution | Department: Agency Capability Development
Role: Individual Contributor

THE OPPORTUNITY

We are currently looking for Agency Premier Academy, Specialist who is responsible for training and developing agents, agency leaders’ capabilities in the assigned area, through the provision of appropriate training programs and post training activities, to achieve agency segmentation productivity KPIs, especially active ratio of rookie agents 12 months within allocated resources and approved budget according to the company's core values and standards.

ROLES AND RESPONSIBILITIES

• Plan & deliver monthly training schedules for ACT1 and non ACT1 courses workshops achieve sales/ productivity KPIs of new agents and agent segmentation in the assigned area.
• Plan & deliver basic courses/workshops for Agency Leaders to contribute to AL segmentation productivities KPIs.
• Comply with MoF and/or Company rules, as well as guidelines in training delivery processes/procedures.
• Engage AD, Agency leaders to have follow-up actions with the agents after courses to observe & feedback on their behaviors changed and performance improvement.
• Join field work with agents to understand market to conduct the training more practical and updated
• Ensure effective implementation of planned training activities by making optimal use of time, and ET resources
• Roll out e-learning and other digital training solution to achieve target of adoption.
• Participant in cross-team projects & activities as a member
• Build and maintain effective working relationships with other departments to ensure maximum support for employee training activities.  
• Support the sales team to achieve sales targets and KPIs set out through training, coaching, sales coaching, JFW activities.
• Raise customers' awareness of insurance through workshops, events for customers.
• Collaborate with direct supervisor to build capabilities for the training team.
• Participate in designing high-quality training programs to enhance capabilities suitable for the responsible channel, and deliver training programs for agents, sales staff and managers. Ensure training quality and effectiveness, contributing to sales growth and sustainable development goals of the company.

JOB REQUIREMENTS:

• Bachelor’s degree in a relevant discipline.
• Fluent in Vietnamese and English, both written and spoken.
• Proficient in Microsoft Office.
• At least 2 years of experience in training, learning & development, preferably in the insurance industry.

Core Competencies

• Effective communication and facilitation skills.
• Training needs analysis, program design, and delivery capabilities.
• Proactive, innovative, and collaborative approach.
• Strong ability to work under pressure and meet deadlines.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.