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Auberge Collection

Luxury country inn with holistic spa

Agente de Reservaciones

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeCabo San Lucas, BCS, MexicoNo salary listedIn-person

About the Job

Requirements

  • Must be willing to work a flexible schedule to perform all tasks and responsibilities.
  • Must maintain a positive and motivating attitude toward colleagues and guests.
  • Must have comprehensive knowledge of the area.
  • Must demonstrate professionalism and an orientation toward luxury service.
  • Advanced oral and written English.
  • A licenciatura or equivalent experience is required.

Responsibilities

  • Handle calls warmly and professionally, advise customers on accommodation alternatives and hotel services, identify individual needs, and support guest satisfaction while maximizing hotel revenue.
  • Follow up daily on new reservations and information requests, monitoring extranets, emails, and other channels.
  • Call or email guests to confirm that they have booked suitable accommodation and reconfirm special services such as airport transfers, spa services, and restaurant reservations.
  • Enter new bookings using the hotel IT systems and keep each guest profile up to date.
  • Maintain complete and orderly files for active reservations.
  • Know the hotel's offers and identify guest needs during the reservation process.
  • Use messages and notes in the system to communicate guests' needs and special requirements accurately and in advance.
  • Use rate availability to determine the daily sales strategy.
  • Use Opera availability screens to check current availability and room types.
  • Apply charges to cards for reservations with direct-payment status.
  • Identify guests with disabilities in the system to support appropriate assignments.
  • Complete reservation confirmations, including email templates, and communicate prepayment and cancellation policies to guests.
  • Maintain discretion and confidentiality regarding guests and hotel information.
  • Answer telephone calls within three rings, use the correct greeting and telephone etiquette, and maintain an average conversion rate of 60% for calls and inquiries.
  • Review all reservation channels, enter requests for all segments quickly and accurately, and process changes and cancellations on the same day.
  • Control room-category inventory to prevent overselling, promote category upgrades to increase revenue, and inform the Reservations Manager of overselling.
  • Obtain same-day reservations-management approval when only one room is available.
  • Know the rooms, facilities, and services of the hotel and residential club, as well as their policies and procedures.
  • Keep electronic files up to date.
  • Support hotel and company sustainability efforts and environmental initiatives, including the Planeta Auberge program.

Desired Qualifications

  • Work safely, prudently, and in an organized manner.
  • Work as part of a team and interact cordially with colleagues at different levels.

About the Company

Auberge Collection

Luxury country inn with holistic spa

Mayflower Inn & Spa is a luxury country inn and destination spa in Washington, Connecticut, managed by Auberge Resorts Collection. Guests stay in 35 rooms and cottages, dine at The Garden Room or Tap Room, and access THE WELL, a 20,000-square-foot holistic spa with massages, body treatments, acupuncture, health coaching, fitness classes, an indoor pool, thermal spaces, and relaxation areas. The property blends a preserved historic hotel redesigned by Celerie Kemble with a large wellness spa and curated experiences like guided hikes and cultural tours, setting it apart from typical inns. Its goal is to offer a nature-forward escape that combines refined accommodations, gourmet dining, and a comprehensive wellness program for relaxation, health, and culture.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

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