IHG

Global hotel company

Club Intercontinental Agent-Rooms Division

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeJapanNo salary listedIn-person

About the Job

Requirements

Fluency in Japanese is preferred, with English communication skills.
Experience with Microsoft Office applications.
At least 1 year of practical experience in Rooms Operations and Guest Services is required.
Equivalent education and experience are accepted for candidates who bring a passion for hospitality.

Responsibilities

Provide exceptional service to Club InterContinental guests throughout their stay, from check-in to check-out, in accordance with hotel brand standards.
Oversee Club Lounge operations to optimize guest satisfaction.
Display a welcoming attitude, confidence, and respectful demeanor.
Understand and anticipate guests’ needs, demonstrate attentiveness, and complete tasks efficiently.
Share knowledge and stories with guests to create memorable moments.
Report to and communicate with the Club InterContinental Manager on matters concerning guest services, colleagues, and hotel operations.
Ensure IHG One Rewards and InterContinental Ambassador benefits and recognition are provided to all members staying at the hotel.
Maintain profiles and information for VIPs and regular guests.
Perform club operations tasks during the assigned shift, including check-in and check-out according to brand standards; room assignments, amenities, and special requests for arriving guests; monthly upselling and IHG One Rewards enrollment targets; attending to guest and interdepartmental hotel queries and requests by phone, email, and in-house; supporting breakfast, afternoon tea, and cocktail service; and following cash-handling and banking procedures.
Maintain standards of conduct, uniform, appearance, and grooming in accordance with the employee handbook.
Attend daily departmental operations briefings and stay informed about the hotel’s soft metric scores and targets, both daily and month to date.

Desired Qualifications

Food and Beverage experience is considered an advantage.

Job Overview

We are currently recruiting for the Club InterContinental (VIP Club Lounge) at the ANA InterContinental. We have the largest Club Lounge in Tokyo and a new floor just opened in September 2024. We are looking for new staff who have a passion for hospitality service. Would you like to work with us in the newly renovated Club Lounge?

Regard each Club InterContinental guests as VIP, providing exceptional service throughout their stay, from check-in to check-out, within the Brand Standards of the hotel. Deliver True Hospitality while overseeing operations to optimize guest satisfaction.

At InterContinental Hotels & Resorts® we prioritize the cultivation of a sense of uniqueness, cosmopolitanism, and being In-the-Know among our guests. In achieving this, we rely on you to:

Display charm through a welcoming attitude, confidence, and respectful demeanor.
Stay in the moment by understanding and anticipating guests’ needs, demonstrating attentiveness, and taking on the responsibility to efficiently accomplishing tasks.
Make it memorable by having profound knowledge, sharing stories, and presenting your distinctive qualities to shape moments that leave a lasting impact and create a sense of significance for guests.

Duties and Responsibilities

Reports directly to and communicates with the Club InterContinental Manager on all pertinent matters concerning guest services, colleagues, and hotel operations.
Ensures that IHG One Rewards and InterContinental Ambassador benefits and recognition are provided to all members staying in the hotel.
Maintains profile and information of VIPs and regular guests.
Performs club operations tasks during assigned shift including but not limited to:
Check-in and Check-out as per Brand Standard
Room assignments, amenities, special requests to all arriving guests
Monthly Upselling Target
IHG One Rewards Monthly Enrollment Target
Attending to all guests and inter-departmental hotel queries and requests during the shift – Phone, Email, and In-house
Supports Breakfast, Afternoon Tea, and Cocktail Service
Cash Handling and Banking Procedure
Maintains appropriate standards of conduct, uniform, appearance, and grooming based on employee handbook.
Attends Departmental daily operations briefings together with other Club InterContinental Team members, and ensures to be knowledgeable on the hotel’s soft metric scores and target, both daily and month to date

Requirements

Fluency in Japanese preferred, with English communication skills.
Experience with Microsoft Office Applications.
At least 1 year of practical experience in Rooms Operations and Guest Services is required, with Food and Beverage experience considered an advantage.
Open to candidates with equivalent education and experience who bring a passion for hospitality

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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