Reconomy

Tech-enabled circular economy solutions provider

International Account Advisor

Regulatory Compliance & EthicsUpdated on Nov 13

Full-timeStratford-upon-Avon, UK£27.5k - £29.5k /yrHybrid

About the Job

Requirements

Excellent organisational skills and customer service standards.
Competency to multitask, prioritise, and manage own workload with limited supervision.
Highly IT literate in the Microsoft suite.
Excellent written and verbal communication skills.
Must hold a full, clean UK driving licence.
Must be educated to at least A-level standard or equivalent.

Responsibilities

Handle customer accounts and act as the first point of contact for phone calls and incoming emails.
Attend sales and client meetings.
Explain and sell International Environmental Compliance services to prospective clients.
Follow up all leads and opportunities and attend sales meetings where necessary.
Research environmental compliance legislation overseas and develop a comprehensive understanding of the regulations.
Understand requirements placed on organisations to provide swift and accurate responses, and manage companies’ compliance on their behalf.
Act as the special point of contact for the extended team and become an expert on the legislation of a specific country.
Develop and maintain a comprehensive set of resources and run regular training sessions for the wider team.
Communicate effectively with stakeholders from other Reconomy brands and ensure key changes are communicated to the team.
Write in-depth compliance reports for clients so they understand their obligations under various legislation.
Complete legal documentation for scheme registration and coordinate with authorities, schemes, and the client.
Manage customers’ compliance outside the UK, including liaising with overseas compliance schemes, advising on forecasts and invoices, and manipulating, checking, and submitting data.

Desired Qualifications

Educated to degree level or equivalent.

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

Valpak’s Environmental Compliance Management (ECM) team assist companies with compliance with international environmental legislation and work closely with our partner companies across Europe to fulfil this service.

The International Account Advisor plays a key role in the service offering of Valpak’s ECM services. The role involves undertaking research into the requirements of environmental compliance legislation overseas, confirming companies’ obligations and assisting with their compliance. The International Account Advisor manages the accounts and is responsible for ensuring customers’ compliance outside of the UK; this includes activities such as liaising with overseas compliance schemes, advising on forecasts and invoices, manipulating, checking and submitting data.

Key accountabilities

Provide excellent customer service

Handle customer accounts
First point of contact for phone calls and incoming emails

Attend sales and client meetings

Explaining and selling International Environmental Compliance services to prospective clients
Following up all leads and opportunities and attending sales meetings where necessary

Undertake research into environmental legislation, developing a comprehensive understanding of the regulations

Develop a good understanding of the requirements placed on organisations so that swift and accurate responses can be provided
Understand legislation enough to manage companies’ compliance on their behalf

Act as a special point of contact for the extended team, becoming an expert on the legislation of a specific country

Develop and maintain a comprehensive set of resources Run regular training sessions for the wider team
Effectively communicate with stakeholders from other Reconomy brands Ensure any key changes are communicated to the team

Write in depth compliance reports for clients

Ensure clients gain a clear understanding of their obligations under various legislation

Scheme registration

Completion of legal documentation, coordinating with various authorities, schemes, and the client

Skills

Excellent organisational skills, and customer service standards
Competency to multitask, prioritise and manage own workload with limited supervision
Confident, positive, proactive, enthusiastic nature
Highly IT literate in MS suite
Excellent written and verbal communication skills

Qualifications

Full, clean UK driving licence.
Minimum: Educated to at least A level standard or equivalent
Desirable: Educated to Degree level or equivalent.

About the Company

Reconomy

Tech-enabled circular economy solutions provider

Reconomy helps businesses create circular economy loops by combining tech-enabled tools with skilled people to manage resources, reduce waste, and optimize supply chains. Its approach uses digital tracking of materials and waste, paired with on-the-ground services to design and operate reuse, recycling, and remanufacturing loops. It differentiates itself through a mix of software and hands-on service, international experience, and a focus on practical, end-to-end circular solutions rather than generic waste services. The goal is to close material loops, lower costs, reduce emissions, and advance wider adoption of the circular economy.

Company size: 201-500
Company stage: Acquired
Total funding: Not listed
Headquarters: Corby, United Kingdom
Founded: 1994

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