Full-Time

Installer Support Specialist

Climate First Bank

Climate First Bank

51-200 employees

Bank offering solar and green loans

No salary listed

No H1B Sponsorship

Remote in USA

Remote

Remote role within the United States; Eastern Standard Hours.

Category
Customer Experience & Support (2)
,

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Requirements
  • Strong customer support or installer-facing experience with a focus on relationship building
  • Excellent verbal and written communication skills with active listening ability
  • Proven problem-solving mindset with ownership of issues through resolution
  • Ability to learn and adapt quickly to new technologies and platforms
  • Familiarity with financial services, lending, or banking regulations is a plus
  • Remote role within the United States; Eastern Standard Hours
  • Occasional U.S. travel for company events or leadership sessions
Responsibilities
  • Serve as the primary point of contact for solar installers, delivering empathetic, responsive support across OneEthos and Bodhi platforms
  • Build trusted relationships through consistent, human-centered interactions
  • Ensure installers feel heard, supported, and confident in every engagement
  • Welcome and onboard new installers into the network
  • Train sales representatives, owners, and admins on systems and operational processes
  • Enable installers to confidently navigate tools and workflows from day one
  • Assist installers with loan applications to ensure a seamless pipeline from submission to completion
  • Take full ownership of installer issues and follow through to resolution
  • Maintain clear communication and accountability throughout the support lifecycle
  • Monitor installer engagement and performance signals to identify risks
  • Proactively reach out to address concerns before escalation
  • Support long-term installer success and retention through early intervention
  • Develop deep knowledge of OneEthos and Bodhi products
  • Share installer insights and feedback to inform product improvements and innovation
  • Identify referral opportunities and collaborate across teams within the organization
  • Adopt a commitment to environmental, social, economic, and racial justice
  • Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training
  • Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations
  • Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity
Desired Qualifications
  • Strong customer support or installer-facing experience with a focus on relationship building
  • Excellent verbal and written communication skills with active listening ability
  • Proven problem-solving mindset with ownership of issues through resolution
  • Ability to learn and adapt quickly to new technologies and platforms
  • Familiarity with financial services, lending, or banking regulations is a plus
  • You take initiative, work independently with minimal supervision, and thrive in a fast-paced startup environment with shifting priorities
  • You manage time effectively, multitask with ease, and maintain strong attention to detail while handling competing priorities
  • You communicate with clarity, empathy, and professionalism, building trust and maintaining strong relationships at every level
  • You bring (or are eager to build) knowledge of financial products, services, and regulations while supporting a mission-driven lending model
  • You embrace new tools, adapt quickly to change, and leverage technology to improve processes and experiences
  • You collaborate effectively, bring positive energy, and contribute to shared goals while supporting colleagues and installers alike

Climate First Bank is a full-service bank focused on helping customers make environmentally friendly financial decisions. Its products include personal loans for solar installations and energy retrofits, commercial loans, and standard banking services like checking and savings accounts. The bank emphasizes a simple, fast experience for solar financing, offering quick approvals, competitive interest rates, and no dealer fees. It differentiates itself by prioritizing sustainability and community impact, including pursuing a LEED-certified branch and leadership that aims to direct deposits toward planet-saving investments. The bank's goal is to earn profit while delivering a positive environmental impact for Central Floridians and their stakeholders.

Company Size

51-200

Company Stage

Series A

Total Funding

$148M

Headquarters

Saint Petersburg, Florida

Founded

2020

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 10, 2026, it closed a $67 million Wellington Management-led raise.
  • Q1 2026 assets reached $1.75 billion; deposits reached $1.5 billion.
  • July 2026 solar promotions and 9,000+ households support loan growth and deposits.

What critics are saying

  • Q1 2026 loan-to-deposit ratio hit 100.6%; wholesale funding tightens under stress.
  • Residential solar tax credits expired in 2025; Reuters flagged 2026 installation declines.
  • CRE reached 327% of capital in Q1 2026; regulators will scrutinize acquisitions.

What makes Climate First Bank unique

  • Climate First Bank combines FDIC banking with climate-focused lending and B Corp branding.
  • Its July 29, 2026 Impact Checking routes deposits to customer-chosen nonprofits.
  • Solar loans offer no dealer fees, no prepayment penalties, and approved installers.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Stock Options

Paid Vacation

Paid Sick Leave

Life Insurance

Disability Insurance

Voluntary Life, Accident & Critical Illness Coverage

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-3%
Financing Your Way
Jul 27th, 2026
One bank's pitch to potential depositors: Do well and do good.

One bank's pitch to potential depositors: Do well and do good. Climate First Bank launches a mission-driven high-yield account to secure the funding needed for its growing loan portfolio. Curated by Financing Your Way from original reporting by American Banker - Top News. Summary is AI-assisted and editorially reviewed - see its editorial standards. Climate First Bank is launching a new high-yield checking account designed to fuel its rapidly expanding loan portfolio. For retailers and operators, this is a signal of how smaller, specialized lenders are securing the capital necessary to continue offering consumer and business loans in a tight market. The bank uses a 'socially responsible' hook to attract depositors, rewarding them with high interest rates while also donating to nonprofits. This move matters to the financing industry because it highlights a shift in how lenders are sourcing funds. As traditional liquidity dries up, niche banks are getting creative to keep their lending windows open. If your business relies on regional or specialized lenders for consumer financing programs, seeing these banks successfully attract new deposits is a positive sign. It suggests they will have the liquidity to continue approving applications for your customers. Additionally, the focus on ESG (Environmental, Social, and Governance) factors shows that 'values-based' financing is moving from a niche trend to a core strategy for maintaining a steady flow of capital. Who else is covering this

SuperbCrew
Jun 13th, 2026
Climate First Bancorp closes $67 million strategic funding round.

Climate First Bancorp closes $67 million strategic funding round. Climate First Bancorp closed a $67 million strategic funding round led by Wellington Management and AllianceBernstein to accelerate its growth and mission. The capital will support community bank acquisitions and prepare the institution for a potential IPO by 2027. Climate First Bancorp closed a $67 million strategic funding round, led by Wellington Management with participation from AllianceBernstein. This marks the company's first capital raise involving institutional investors and brings its total funding raised since inception (over five years) to $222 million. Brean Capital, LLC acted as the sole placement agent. The round included approximately $30 million from friends and family, aligning with prior raises. What is Climate First Bancorp? Climate First Bancorp is the holding company for Climate First Bank, a values driven, FDIC-insured community bank founded in 2021 in Florida (headquartered in St. Petersburg, with branches in Winter Park and Mount Dora, plus a nationwide digital presence). It also operates OneEthos, a Federal Reserve regulated fintech arm focused on sustainable and inclusive financial services. The bank positions itself as the nation's first climate focused community bank, emphasizing mission aligned lending (especially solar and clean energy), while offering full service personal and business banking products. It is a Certified B Corp, 1% for the Planet member, operationally net zero, and part of networks like the Global Alliance for Banking on Values. The bank has shown exceptional growth: * Assets have scaled rapidly to nearly $2 billion (approaching this level as of the announcement, with expectations to reach ~$2.3 billion by end of 2026). * In 2025, it generated over $11.5 million in net profit and lent over $500 million into values driven projects. * Solar financing is a core driver: Over $555 million in residential and commercial solar projects financed across all 50 states (with OneEthos contributing over $450 million and 9,300+ projects). Roughly 30% of residential solar lending targets low to moderate income communities. * Broader impact includes ESOP financing (1,000+ employees to owners), nonprofit banking (150+ customers), and support for affordable housing, small businesses, and sustainable infrastructure. This funding follows previous friends and family rounds (initial $44M capitalization, plus $35M, $46M, and $30M), totaling the $222M figure. Prior to this, the bank relied heavily on such networks while building its model. The capital infusion supports aggressive expansion: * Acquisitions: Plans to acquire Florida community banks adding up to ~$4 billion in assets over the next five years, leveraging their sticky, low cost local deposits. * Growth to $10 billion in assets by 2031 (part of a "10-10-10" plan: $10B assets by 10th anniversary, aiming for 10x original investment value). * Scaling solar and mission aligned lending, commercial loans (up to $40M limits in areas like healthy food, education, manufacturing, health, affordable housing), and fintech capabilities via OneEthos for efficiency and risk control (notably low charge-offs). * Broader nationwide digital deposit growth (about one third of deposits) alongside local Orlando metro strength. The bank has defied broader market trends, continuing solar lending momentum even amid policy shifts on clean energy incentives, by avoiding dealer fee models and focusing on direct, competitive terms. The involvement of major institutional investors like Wellington Management (lead) and AllianceBernstein represents a significant validation for a mission driven bank, signaling mainstream confidence in climate focused banking's profitability and scalability. Executives described it as a "stamp of approval" and strong endorsement of their runway. Leadership (including Founder/CEO Ken LaRoe and Bank CEO Lex Ford) has indicated an IPO is under consideration, potentially in 2027 or later this year, which could accelerate acquisitions and capital access. Piper Sandler has reportedly been engaged in related explorations. This would be a notable public debut for a U.S. bank with this focus. Financial and Operational Highlights * Profitability: Demonstrated with $11.5M+ net profit in 2025 amid rapid scaling. * Risk Management: OneEthos helps drive demand, efficiency, and lower than expected charge-offs in solar portfolios. * Sustainability Integration: LEED Platinum headquarters, PCAF aligned financed emissions tracking, carbon offsets, donations to environmental nonprofits ($316K+ via 1% for the Planet), and alignment with UN SDGs (e.g., clean energy, climate action). * Team and Culture: Employee ownership via ESOP financing; emphasis on human support alongside digital tools. As a specialized lender in a politically variable clean energy landscape, the bank faces potential headwinds from policy changes, interest rate environments, or solar market slowdowns. However, its diversified full service model, strong deposit growth, and acquisition strategy provide buffers. Competition in green banking exists, but few match its scale, solar focus, and B Corp credentials combined with traditional banking capabilities. Its Florida base and I-4 corridor acquisition targets position it well for regional consolidation. Overall, this $67M round underscores Climate First Bancorp's transition from startup to scaled player, backed by proven profitability, mission driven impact, and now institutional capital. It positions the organization for accelerated growth through organic expansion, acquisitions, and a potential public listing, while maintaining its climate and community focus as a competitive differentiator. Please email Superbcrew your feedback and news tips at hello(at)superbcrew.com

The Business Journals
Jun 9th, 2026
Wellington Management leads $67M Climate First Bank funding round

Climate First Bank, a Florida-based climate-focused community bank, has raised $67 million in a funding round led by Boston-based Wellington Management. The investment brings the bank's total capital raised to over $200 million as it prepares for a potential initial public offering. The community bank focuses on climate-related banking services and sustainable finance initiatives. Wellington Management's participation signals growing institutional investor interest in climate-focused financial services companies positioning themselves for public markets.

ReThink Energy Florida
May 1st, 2026
May 2026 newsletter.

May 2026 newsletter. Did you know you can support ReThink Energy Florida with where you bank? Climate First Bank allows you to bank with purpose! ReThink Energy Florida is excited to announce a new partnership with Climate First Bank, the world's first FDIC-insured, values-based, digital forward community bank founded to help combat the climate crisis. Unlike most traditional banks that invest billions in fossil fuels and environmentally harmful industries, Climate First Bank puts your money to work supporting clean energy, small businesses, community resilience, environmental stewardship, and more.* Through this partnership, Climate First Bank will donate: $100 for every eligible individual account opened $250 for every eligible business account opened - directly to ReThink Energy Florida! Terms apply. See eligible accounts and open an account today HERE or use promo code NonProfitREThinkEnergyFlorida *Source: Topo Finance - Carbon Bankroll 2 https://www.topofinance.org/carbon-bankroll-2. ReThink Energy Florida is not a bank and does not influence account terms. All accounts and data are handled by Climate First Bank. Program and terms subject to change.

FinTech Futures
Mar 26th, 2026
Minnesota's B2 Bank revamps leadership amid expansion plans.

Minnesota's B2 Bank revamps leadership amid expansion plans. B2 Bank has turned to Florida's Climate First Bank for its latest leadership appointments, bringing on a new CEO, chief credit and risk officer, and president. March 26, 2026 Minnesota-based B2 Bank has overhauled its leadership team as part of its expansion strategy, appointing executives from Florida's Climate First Bank to lead the next phase of its growth. Ryan Jaskiewicz, formerly the president of structured finance at Climate First, has been named B2 Bank's new CEO. He succeeds long-term president and CEO Randy Petersen, who is retiring after overseeing the bank's operations since 2013. Jaskiewicz brings two decades of leadership experience, including his role as chief strategy officer at Breakout Finance and a 17-year tenure as CEO and founder of 12five Capital. Additionally, B2 Bank has appointed Chris Cucci as president, taking on the other half of Petersen's former responsibilities. Cucci most recently served as Climate First's chief strategy officer and has held senior leadership roles at Wells Fargo, SouthState Bank, Floridian Bank, and JP Morgan Chase. Finally, Chris Van Buskirk, who previously acted as chief credit officer at Climate First, has joined B2 Bank as chief credit and risk officer. Van Buskirk has extensive experience in the community banking sector, including being a founding member of Florida Choice Bank and First Green Bank. B2 Bank, formerly known as First National Bank of Buhl, was rebranded after its acquisition in 2021 by Brian Barnes, the CEO and founder of financial services platform M1 Finance. Barnes has been working to modernise the bank by investing in technology and establishing the business as a Banking-as-a-Service provider, with M1 as its first customer. Despite its digital ambitions, B2 Bank continues to serve as a financial hub for the local community in Minnesota, operating two branches. The bank manages $71.8 million in assets and provides a range of personal and business banking services, including checking and savings accounts, loans, and credit cards. According to a company statement, these leadership changes reflect a "pivotal moment in the bank's evolution as B2 Bank enters a new era in partnership with M1 Finance, expanding its reach from its community banking roots into a growing nationwide digital banking presence". Reporter, FinTech Futures Cameron Emanuel-Burns, a reporter at FinTech Futures, is dedicated to enhancing the accessibility of fintech for a broader audience. He has contributed articles to various media platforms and possesses a strong interest in all aspects of fintech. Prior to his involvement in the financial industry, Emanuel-Burns worked in the podcasting field, where he held editorial, hosting,and production positions for renowned production companies, covering diverse topics. With a research master's degree in conflict analysis, he conducted a study on the influence of anti-refugee policies on extremism. Join us to explore the future of fintech marketing and unlock strategies for success in 2026!