Strategic Ecommerce Account Manager

Job Description

As a Strategic Account Manager, you will be responsible for growing the most critical accounts in Walmart’s Marketplace business. You’ll partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you!

By applying to this role, you could have a chance to work in one of the following areas

• Apparel: Menswear, Women's Apparel, Kids, Shoes, Infants, Intimates, Accessories & Jewelry

• Home: Cook & Dine, Furniture, Home Décor, Home Management, Bed & Bath, Arts & Crafts

• Food, Consumables, Health and Wellness (FCHW): Food, Baby, Pets, Household Paper, Household Chemicals and Over The Counter (OTC)

• Entertainment, Toys & Seasonal (ETS): Toys, Seasonal, Computing, Wireless, Video Games (Consoles & Games), Media (Books & Music), Cameras & Photo, TV, Audio & Connectivity (Smart Home & Networking)

• Hardlines: Sporting Goods, Stationery, Outdoor, Automotive, Hardware, DIY, Patio & Garden, Horticulture.

You’ll sweep us off our feet if:

• You’re seller obsessed and relationship driven.
• You’re a visionary always looking for ways to distinguish from the competition.
• You thrive in constantly evolving, fast-paced, dynamic environments.
• You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
• You build trust quickly and lead by influence with the ability to translate to varied audiences.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
• You are creative and resilient – always looking for new ways to approach problems and drive business performance.
• You enjoy the learning journey and like working with your manager and partners to continue to add to your tool box.

You’ll make an impact by: 

• Managing strategic accounts: Serve as a strategic consultant/account manager – accountable for driving business growth across a portfolio of strategic sellers. Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
• Overseeing business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers. Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
• Being a trusted advisor: Develop strong and trusting relationships with partners. Serve as the account “quarterback” – working across the organization to solve issues, address pain points and implement growth initiatives. Employ a “one team” approach to accomplish the goals of the business and drive negotiations from a “win-win” perspective that establishes credibility and trust with our partners and delivers consistently improved performance.  
• Optimizing offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
• Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
• Developing strategic marketing plans:  Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
• Working cross-functionally: Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
• Autonomous Work: Will be responsible for management of the above and action with limited manager oversight.

Qualifications

• 3 years of experience in e-commerce.
• 3 years of experience working with sellers/ suppliers/vendors, etc.
• 3 years of experience in merchandising/ category management
• 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR Bachelor's degree in Business or a related field

• Proficiency in MS Office, with a focus on Excel
• Strategic mindset and ability to prioritize tasks
• Detail-oriented with a bias for action and a collaborative team player
• Results-driven with a proactive approach to problem-solving and goal achievement
• Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders
• Digital literacy and analytics skills
• Strong business acumen
• Support the development of executive-level presentations and perspectives

Preferred Qualifications:

• 5+ years’ experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area. E-Commerce experience preferred.
• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Strong negotiation and interpersonal skills.
• Detail and results-oriented with sense of urgency.

Additional Information