EOS IT Solutions

Global IT solutions, logistics, and support

Data Center Service Operations Manager

IT OperationsConfirmed live in the last 24 hours

Full-timeFredericia, DenmarkNo salary listed

About the Job

Requirements

Proven experience managing global technical teams supporting server deployments and operational environments.
Experience driving process improvements and systems development, including using automation to streamline workflows.
Demonstrated experience managing change control processes and conducting maintenance activities within production environments.
Strong background in service management and customer relationship management, focused on delivering exceptional service experiences.
Experience developing customer success plans, defining key performance indicators, and maintaining high customer satisfaction.
Ability to manage multiple priorities and deliver results within demanding timelines.
Ability to explain complex technical concepts to technical and non-technical audiences.
Ability to work independently to identify and resolve challenges.
Strong organisational and time-management skills, including handling sensitive and confidential information.
Ability to influence stakeholders, negotiate effectively, and make informed decisions in high-pressure environments.
Solid understanding of service management principles and frameworks such as Information Technology Infrastructure Library or equivalent methodologies.

Responsibilities

Lead cross-functional teams in planning, executing, and delivering data centre and server operations initiatives.
Drive performance against operational metrics, project objectives, and service goals.
Ensure achievement of client performance indicators and service requirements.
Develop and manage project plans covering scope, timelines, budgets, resource allocation, and risk management.
Drive execution to ensure efficient delivery and high-quality outcomes.
Build and maintain relationships with internal stakeholders, external vendors, and subcontractors.
Facilitate communication and collaboration throughout the project lifecycle.
Oversee allocation of personnel, equipment, and materials across projects and operational activities.
Optimise resource utilisation to improve efficiency and ensure timely delivery.
Establish and maintain quality control measures to ensure compliance with project requirements, operational standards, and regulatory obligations.
Drive consistent service delivery across all locations.
Identify operational risks, issues, and dependencies and develop mitigation strategies to minimise disruption and achieve service-level agreements, metrics, and project deliverables within scope and schedule.
Prepare and present regular status reports, project updates, and performance metrics for stakeholders.
Communicate progress, milestones, challenges, and key risks to leadership teams and clients.
Lead post-project reviews and lessons-learned sessions.
Identify opportunities for process improvement, operational efficiencies, and service innovation.
Promote best practices that enhance future project and service performance.
Oversee day-to-day operations and onsite operations across four locations.

Desired Qualifications

Experience supporting data centre operations and server deployment programmes.
A data-driven mindset focused on continuous improvement and service optimisation.
Experience analysing operational metrics to identify trends and opportunities to improve service performance.

Our Company

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver forward-thinking solutions built on multi-domain architecture, with customer satisfaction and service excellence at the heart of everything we do.

As a truly international IT provider, we are proud to deliver our services through global simplicity and trusted transparency. We are equally committed to investing in and supporting our employees, partners, and customers as we continue to grow and innovate worldwide.

The Opportunity

We are seeking a highly motivated Data Center Service Operations Manager to oversee and lead operations across our portfolio of UK and European Global Data Centres.

This role is critical in ensuring consistent service delivery, driving continuous improvement, and managing day-to-day operations across multiple sites. The successful candidate will be responsible for leading cross-functional meetings, managing action plans, overseeing project timelines, and ensuring deliverables are achieved to the satisfaction of both EOS and our clients.

As the Operations Manager, you will have the opportunity to influence the direction of our data centre services while maintaining responsibility for onsite operations across four locations.

Key Responsibilities

Project Leadership

Lead cross-functional teams in the planning, execution, and successful delivery of data centre and server operations initiatives.
Drive performance against operational metrics, project objectives, and service goals.
Ensure achievement of all client performance indicators and service requirements.

Tactical Planning

Develop and manage comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies.
Drive execution to ensure efficient delivery and high-quality outcomes.

Stakeholder Management

Build and maintain strong relationships with internal stakeholders, external vendors, and subcontractors.
Facilitate effective communication and collaboration throughout the project lifecycle to support successful delivery.

Resource Management

Oversee the allocation of personnel, equipment, and materials across projects and operational activities.
Optimise resource utilisation to improve efficiency and ensure timely delivery.

Quality Assurance

Establish and maintain quality control measures to ensure compliance with project requirements, operational standards, and regulatory obligations.
Drive consistent and successful service delivery across all locations.

Risk Mitigation

Proactively identify operational risks, issues, and dependencies.
Develop mitigation strategies to minimise disruption and ensure all service level agreements (SLAs), metrics, and project deliverables are achieved within scope and schedule.

Reporting and Documentation

Prepare and present regular status reports, project updates, and performance metrics for stakeholders.
Communicate progress, milestones, challenges, and key risks clearly to leadership teams and clients.

Continuous Improvement

Lead post-project reviews and lessons learned sessions.
Identify opportunities for process improvement, operational efficiencies, and service innovation.
Promote best practices that enhance future project and service performance.

Essential Criteria

Experience and Technical Expertise

Proven experience managing global technical teams supporting server deployments and operational environments.
Experience driving process improvements and systems development, including the use of automation to streamline workflows.
Demonstrated experience managing change control processes and conducting maintenance activities within production environments.

Customer Success and Service Management

Strong background in service management and customer relationship management, with a focus on delivering exceptional service experiences.
Experience developing customer success plans, defining key performance indicators (KPIs), and maintaining high levels of customer satisfaction.
Ability to manage multiple priorities and deliver results within demanding timelines.

Leadership and Communication Skills

Excellent leadership and interpersonal skills, with the ability to foster collaboration across geographically dispersed teams.
Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Self-motivated, proactive, and capable of independently identifying and resolving challenges.

Operational and Organisational Skills

Strong organisational and time-management skills, including the ability to handle sensitive and confidential information.
Ability to influence stakeholders, negotiate effectively, and make informed decisions in high-pressure environments.
Solid understanding of service management principles and frameworks such as ITIL or equivalent methodologies.

Desirable Criteria

Experience supporting data centre operations and server deployment programmes.
Data-driven mindset with a strong focus on continuous improvement and service optimisation.
Experience analysing operational metrics to identify trends and opportunities for enhanced service performance.

Belonging at EOS

EOS is committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that a variety of perspectives, experiences, and backgrounds strengthens our organisation and helps us deliver exceptional outcomes for our customers.

We are proud to be an equal opportunity employer and welcome applications from all qualified candidates, regardless of gender, gender identity or expression, age, race, ethnicity, nationality, religion or belief, sexual orientation, disability, marital or civil partnership status, or any other characteristic protected by applicable law.

#INDEMEA #LI-Onsite

About the Company

EOS IT Solutions

Global IT solutions, logistics, and support

EOS IT Solutions helps large organizations by delivering global technology and logistics services. It coordinates IT supply, AV installation, and international deployments in 195 countries, backed by a managed-services model that handles people, processes, and technology under a single purchase order. The company works with major vendors like Cisco, Juniper, Dell, and Palo Alto to provide multi-domain solutions in security, data centers, networking, and smart building technologies, plus ongoing support. What sets EOS apart is its family-run roots combined with a global footprint and a diverse 1500+ employee team, along with WEConnect International recognition as a women-owned business and strong vendor partnerships. This mix aims to simplify complex IT programs for large enterprises and improve productivity by delivering end-to-end services, from planning and deployment to ongoing management, across multiple countries.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $100M
Headquarters: Banbridge, United Kingdom
Founded: 2008

Recently Posted Jobs

Explore more opportunities at EOS IT Solutions

See more jobs