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Mercier Consultancy Group

French Speaking Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€15k - €18k

About the Job

Requirements

  • Native or fluent spoken and written French is required.
  • A valid EU passport is mandatory.
  • Professional proficiency in English is required for training and internal communication.
  • Excellent communication skills and problem-solving ability are required.

Responsibilities

  • Provide expert support to SquareTrade clients regarding insurance policy coverage and protection plans.
  • Manage high-volume inquiries via phone, email, and chat, delivering high-quality customer service within the insurance industry.
  • Assist policyholders with claim initiation, status updates, and documentation requirements.
  • Resolve complex insurance-related concerns with empathy, technical accuracy, and professional efficiency.
  • Educate customers on insurance coverage benefits to support satisfaction and long-term loyalty.
  • Maintain detailed records of interactions in the CRM system, adhering to data privacy and insurance compliance standards.

Desired Qualifications

  • Previous experience in the insurance or customer service industry is considered a significant asset.

About the Company

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