Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Are you ready to build your cloud engineering career while supporting Microsoft Azure environments and real customer solutions?
Do you want to develop your expertise through mentoring, certifications, training, and hands-on experience with cloud technologies?
Is your next step joining a collaborative global team focused on problem-solving, learning, and delivering excellent customer experience?

Practical Information

As our new Azure Cloud Support Engineer (L1), you will play an important role in supporting Microsoft Azure environments and helping customers resolve incidents and service requests. You will contribute to service excellence through troubleshooting, investigation, collaboration, and continuous learning while building your cloud engineering expertise. As you gain hands-on Azure experience, you will develop your technical and customer support skills.

Key Responsibilities

Provide first-line support for Microsoft Azure incidents and service requests
Troubleshoot technical issues using internal documentation, knowledge articles, and established support processes
Collect and analyze logs, diagnostics, and other relevant information to support issue resolution
Maintain accurate updates and documentation within the ticketing system
Escalate complex issues to senior engineers with clear troubleshooting findings and supporting evidence
Collaborate with customers and global teams to deliver timely resolutions and contribute to knowledge sharing

What we need to see from you

Experience in IT support, systems administration, cloud support, or infrastructure-related environments
Troubleshooting experience across technologies such as Microsoft Azure, Microsoft 365, Entra ID, Windows Server, networking, virtualization, Linux, or other cloud platforms
Analytical problem-solving skills and a structured approach to incident investigation
Excellent written and verbal communication skills
Genuine interest in technology and cloud computing with a growth mindset
Experience working with ticketing systems such as ServiceNow and Microsoft Azure Fundamentals (AZ-900) certification are advantageous

What we offer:   

Our company benefits vary based on your location, but always include:    

Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)   
A mentor who supports your successful start and is at your side with advice and action   
President’s Club: Recognition awarded by leadership and your peers   
Lifelong education: A variety of training and development opportunities   
Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Job Function

Services
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

SoftwareOne

Azure Cloud Support Engineer

About the Job

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Desired Qualifications

About the Company

SoftwareOne

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