PC Support - Dynamic
$17/hr
Entry, Junior
Lebanon, NH, USA
In PersonRequires driving to client locations, including long-distance and occasional overnight assignments.
Field ServiceEquipment Field Service
About the job
Requirements
- Technical school certification or equivalent and 0–2 years of relevant experience are typically required.
- Knowledge of relevant software and hardware is required.
- A valid driver's license, reliable transportation, valid registration, and adequate insurance are required.
- The ability to communicate regarding technical issues with clients is required.
- The ability to drive to client locations, including long distances and occasional overnight assignments in other geographies, is required.
- The ability to lift or move computer equipment weighing up to 50 pounds is required.
- Ownership of a basic repair tool kit is required.
- All required original equipment manufacturer certifications must be maintained as directed by management.
Responsibilities
- Provide customer support for designated equipment.
- Answer client questions in a professional manner.
- Accept and deliver all assigned service calls within the established service-level agreement for each client.
- Meet established customer-service satisfaction criteria according to applicable guidelines and policies.
- Complete administrative tasks associated with each call according to established policies and guidelines.
- Complete real-time reporting of all calls according to established policies and guidelines.
- Follow established policies, guidelines, and documents related to successful service delivery for each client.
- Maintain control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
- Report all activity accurately and promptly.
- Understand and follow applicable safety policies and guidelines each day.
Desired Qualifications
- Previous customer service experience is a plus.
About the company
Worldwide TechServices is a global IT services provider operating in more than 180 countries, delivering field services, managed services, hardware-as-a-service, and IT integration center support to enterprises. Its clients span financial services, telecommunications, retail, energy, and life sciences. What sets Worldwide TechServices apart is its large on-the-ground technical workforce and partnerships with major technology firms like Dell and Lenovo. The goal is to keep client technology running reliably worldwide.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Tewksbury, Massachusetts
Founded
2000
Simplify's Take
What believers are saying
- Texas DIR contracts remain active, showing government procurement access in 2026.
- WWTS advertises long-running client relationships, supporting recurring revenue stability.
- A 132-role hiring slate shows ongoing service demand across many locations.
What critics are saying
- 2025-2026 reviews cite layoffs, part-time shifts, and shrinking call volume.
- Live listings show many part-time on-site roles, signaling demand and margin pressure.
- Dependence on OEM and warranty volumes creates existential contract-concentration risk.
What makes Worldwide TechServices unique
- Worldwide TechServices covers 100+ countries with 24/7 field support.
- It serves global integrators like Dell, Kyndryl, Lenovo, TCS, and Wipro.
- WWITS dashboards track 30M+ work orders, signaling scaled operational discipline.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Holidays
- Hybrid Work Options
- Stock Options
- 401(k) Retirement Plan
- Wellness Program