Host/Busser

Overview

JOIN OUR TEAM!

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The Host/Busser is responsible for greeting and seating guests and is focused on customer service.  The Host/Busser helps clean, set-up tables after guests leave and restocks work areas. 

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Understands Steps of Service.
• Greets guests at the door with a smile and sincere welcome.
• Guides guests to an appropriate table, introducing specials and promotions.
• Cleans and restocks restrooms every 30 minutes.
• Helps clean floors throughout the shift.
• Observes and responds to guests.
• Communicates with other host Team Members to ensure the continuous flow of seating.
• Records guest information during waiting periods.
• Communicates with host stand concerning table updates.
• Holds the door open for entering and exiting guests while accommodating handicapped or elder guests.
• Providing crayons, kids’ menus, high chairs and booster seats for young children
• Makes servers aware of any special requests.
• Inquires with departing guests about their visit/thanking them for coming in.
• Handles guest comments in a professional manner and gets management when necessary.
• Cleans, clears and resets tables in a prompt manner.
• Completes perimeter checks as needed.
• Assists with rolling silverware when necessary.
• Assists servers throughout shift by pre-bussing tables.
• Follows food safety, general sanitation and dress code policies.
• Refills beverages when necessary.
• Completes all daily, opening and closing side work.  Get checked out by management before the end of the shift.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

Additional Job Duties:

• Assists with other duties, as assigned.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Restaurant, retail or guest service experience preferred.

Minimum Qualifications:

• Able to work the POS system efficiently.
• Ability to listen to guests, respond verbally and interact with Team Members.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Must be well groomed and follow company uniform standards.
• Must be able to work holidays and weekends.
• Must have reliable transportation and phone.
• Must be able to communicate in English. – IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements:  The physical demands described here are representative of those that must be met by the Host to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.