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Full-Time

GTM Recruiter

Posted on 6/25/2024

Glia

Glia

201-500 employees

Digital customer service solutions for banks

Fintech
AI & Machine Learning

Mid, Senior

Remote in USA

Located in the CST to EST time zones.

Category
Generalist Recruiting
Technical Recruiting
People & HR
Growth & Marketing
Required Skills
Sales
Communications
Marketing
Data Analysis
Requirements
  • 3+ years of experience in full-cycle recruiting, particularly in GTM and business roles.
  • Proven track record in recruiting for Sales roles within fast-growing B2B SaaS companies.
  • Strong negotiation skills to secure talent using both cash and equity.
  • Ability to design, implement, and optimize recruitment processes to enhance efficiency and candidate experience.
  • Exceptional verbal and written communication skills.
  • Self-driven, organized, and able to manage multiple priorities and meet deadlines.
  • Collaborative team player who can work effectively in a team environment.
  • Located in the CST to EST time zones. (remote work)
  • Bachelor's degree.
Responsibilities
  • End-to-End Recruiting: Manage the entire recruitment process, from sourcing to hiring, ensuring a seamless experience for candidates.
  • Crafting Recruitment Strategies: Develop and implement innovative recruitment strategies and materials to meet our growth objectives.
  • Strategic Collaboration: Work closely with the Marketing and People teams to creatively promote career opportunities and enhance our employer brand.
  • Proactive Candidate Sourcing: Utilize diverse channels to build a pipeline of exceptional candidates, going beyond conventional platforms.
  • Networking and Partnerships: Establish and maintain a network of strong GTM candidates through multiple channels, ensuring Glia is an employer of choice.
  • Advising Hiring Managers: Provide guidance and support to hiring managers throughout the recruitment process.
  • Candidate Experience: Ensure candidates receive a seamless and personalized experience, reflecting Glia's commitment to excellence.
  • Process Optimization: Leverage data analytics and recruitment metrics to inform and optimize hiring strategies.
  • Diversity and Inclusion Focus: Drive initiatives to ensure our recruiting practices align with Glia's Diversity and Inclusion commitment.

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Company Stage

Series D

Total Funding

$152.3M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, such as with NCR Voyix, enhance Glia's market reach and integration capabilities, making it a more attractive employer.
  • Recognition as a 'Best Place to Work in FinTech' for three consecutive years highlights a positive work environment and strong company culture.
  • The launch of Glia Cortex demonstrates the company's commitment to innovation, providing employees with opportunities to work on cutting-edge AI technologies.

What critics are saying

  • The competitive landscape in digital customer service is intense, with new entrants like Zingly potentially disrupting the market.
  • Dependence on financial institutions means that economic downturns affecting this sector could directly impact Glia's business.

What makes Glia unique

  • Glia's ChannelLess™ Architecture allows seamless transitions between communication channels, setting it apart from competitors who often offer siloed solutions.
  • The company's focus on financial institutions enables it to tailor its digital customer service tools specifically for the unique needs of banks and credit unions.
  • Glia's Responsible AI platform, Glia Cortex, is purpose-built for financial services, addressing industry-specific concerns around safety, privacy, and compliance.

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