Associate Sales Operations Analyst

Join Our Commercial Roofing Team

We’re looking for a detail-oriented, customer-focused Temporary Associate Sales Operations Analyst to support our Roofing Systems business at our Denver headquarters.

This is a great opportunity for someone who enjoys problem-solving, working with customers, coordinating processes, and keeping details moving from start to finish. You’ll play an important role in managing the Guarantee process for JM Roofing Systems, helping ensure our customers receive timely, accurate, and high-quality support.

You’ll also gain hands-on exposure to commercial roofing operations, Salesforce, customer service, sales processes, and cross-functional business operations.

What You’ll Do

In this role, you will:

• Own and coordinate the Guarantee process, from initial application and technical review through final Guarantee issuance.
• Review Guarantee application information for accuracy and ensure all requirements are completed.
• Support billing, invoicing, change requests, and customer portal inquiries.
• Partner directly with roofing contractors to move Guarantees toward completion and resolve questions or issues.
• Collaborate with JM Sales Representatives, Field Technical Representatives, Technical Specialists, Account Managers, Credit, Tax, and other internal partners.
• Serve as a Salesforce resource and subject matter expert for the Guarantee process, providing support and training as needed.
• Create and maintain Guarantee-related reports for contractors, Sales, and internal teams.
• Troubleshoot data-quality issues and help maintain accurate, reliable information.
• Provide responsive, professional service while helping customers navigate questions and more complex situations.

What You Bring

We’re looking for someone who is organized, proactive, comfortable working with customers, and energized by solving problems.

Required qualifications include:

• Bachelor’s degree with 0–2 years of experience in customer-focused sales/service operations or project management, or a high school/technical school diploma with 3–5 years of related experience.
• Strong attention to detail and organizational and prioritization skills.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to work through complex issues.
• Self-motivation, adaptability, and a sense of urgency.
• Ability to build strong relationships with customers and internal business partners.
• Experience working directly with customers by phone and/or face-to-face.
• Experience with Microsoft Excel and working knowledge of Outlook, Word, PowerPoint, and Teams.
• Ability to understand broader business goals and translate them into day-to-day priorities.
• Basic problem-resolution and negotiation skills.
• Minimal travel, approximately 0–10 days per year.

Even Better If You Have

• Salesforce experience.
• SAP experience.
• Experience in a customer-focused business environment.
• Knowledge of the commercial roofing or building materials industry.

Why Consider This Temporary Opportunity?

This role offers the opportunity to step into a meaningful position within JM’s commercial roofing business while building experience across sales operations, customer service, Salesforce, reporting, and cross-functional business processes.

If you’re someone who enjoys taking ownership, solving problems, working with people, and making sure customers receive a great experience, we’d love to hear from you.

Apply today and bring your customer focus, attention to detail, and problem-solving skills to our Denver team.

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.