Hancock Whitney

Traditional and online banking, financial services

Float Teller

Retail & Commercial BankingPosted on Nov 12

Full-timeDenham Springs, LA, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
At least 6 months of cash-handling, retail, or teller experience is required.
The employee must comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
The employee must be able to work financial center hours, including weekends and evenings, and travel as required.
The employee must be able to work under stress and meet deadlines.
The employee must be able to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation where applicable.

Responsibilities

Deliver accurate, fast, personalized client interactions and resolve problems while mitigating risk.
Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client service requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking solutions to promote self-service.
Refer clients to internal business partners when financial needs are identified.
Support financial center operations, including opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, placing holds, seeking supervisory overrides as needed, and maintaining balancing standards.
Follow risk management, compliance, and security standards to maintain operational and financial soundness.
Maintain professionalism, including appropriate appearance, demeanor, and workstation organization.
Greet, engage, and direct client traffic in the lobby.
Perform research, special projects, and other duties assigned by management.

Desired Qualifications

Previous sales and referral experience is strongly preferred.

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Uphold professionalism standards, including appearance, demeanor, and workstation organization.
Actively manage the lobby by greeting, engaging, and directing client traffic.
Perform research, special projects, and other duties as assigned by management.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

High School diploma or GED required.
6 months of cash-handling, retail, or teller experience required
Previous sales and referral experience strongly preferred.
Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

About the Company

Hancock Whitney

Traditional and online banking, financial services

Hancock Whitney is a regional bank with more than $35 billion in assets that serves Mississippi, Alabama, Florida, Louisiana, and Texas, plus loan offices in Nashville and Atlanta. It offers traditional and online banking, commercial and small-business banking, private wealth, trust and investment services, healthcare banking, and mortgage lending, delivered through its offices and online platforms. The bank emphasizes its long history and core values—honor and integrity, strength and stability, commitment to service, teamwork, and personal responsibility—as part of what sets it apart. Its goal is to be a trusted financial partner that helps people reach their financial goals and supports local communities while growing the business in a balanced, stable way.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Gulfport, MS
Founded: 1899

Recently Posted Jobs

Explore more opportunities at Hancock Whitney

See more jobs