Help Desk Coordinator

Clearwater positions open to candidates located in greater Tampa Bay area.

The Help Desk Coordinator is responsible for providing support and assistance to the organization’s end-users by researching, diagnosing and troubleshooting the technical issues and providing the appropriate resolutions.  This position must identify the basic cause of common problems and make sure these problems do not reoccur frequently.

Responsibilities:

• Answer all support requests or inquiries received through phone, emails, walk-ups, etc., are answered in a timely manner 
• Ensure the proper delivery of support services that are in compliance with the organizational policies and procedures, while abiding by the organization’s highest standards of quality assurance
• Assess and analyze the common IT problems, study their impact and advise on the proper supportive functions that are necessary to resolve these problems
• Conduct thorough research to diagnose the source or the root cause of an  issue, this includes gathering relevant information and accurately identifying the issue
• Recommend modifications/changes to correct the end user’s issues that comply with the system requirements 
• Maintain a record of all relevant help desk or IT documentation 
• Work in  to improve the operational procedures 
• Draft and maintain minutes at staff meetings

Minimum Qualifications:

• Bachelor's Degree in computer science or information technology, or other relevant field preferred
• 2+ years of experience supporting computer hardware, including workstations, laptops, and printers. 
• Application support experience
• Experience with troubleshooting, moving equipment, and updating computers, operating systems and applications 
• SaaS company experience preferred
• Strong analytical skills 
• Ability to research, simplify, and resolve complex issues
• Excellent communication skills both written and spoken